topic Re: Ported number not showing in settings in Archived Posts

Ported number not showing in settings

kar999 — Tue, 05 May 2020 13:48:48 GMT

I've switched EE contracts from business to personal and had to go the long route by pac number out to another network and then back in again to keep my old number.

I was notified that the port back in had happened yesterday. I rebooted my phone a few times but in system phone settings it's still saying the old SIM number. I've got a Google Pixel 3axl.

Will this get changed or will it always show the old SIM number in the settings?

BTW some people are still seeing the SIM incorrect number when I text them and others are seeing my original number that has just ported back.

Edit: If I text "number" to 150 I get the reply with the correct number which has just ported back in.

Re: Ported number not showing in settings

Christopher_G — Tue, 05 May 2020 14:15:32 GMT

Hi @kar999

Welcome to the community.

It should have all ported in before midnight last night.

Have you rebooted your phone today? Are you receiving and making calls OK? Or are they going to the old number?

Chris

Re: Ported number not showing in settings

kar999 — Tue, 05 May 2020 14:46:32 GMT

Yep...rebooted numerous times. I'm able to make calls in and out with the correct number that's just ported back in ending 995. I've also texted in and out it shows the correct number ending 995. I tried this to my EE data router. It's the pixel 3axl phone that still shows the old SIM number....

Although if I text my missus who's on Plusnet now she still see's the old SIM number...ending 564.....and if she replies to that 564 I can pick it up on my phone though I believe I should be ending 995. If she texts 995 it doesn't send.

Re: Ported number not showing in settings

kar999 — Tue, 05 May 2020 14:55:27 GMT

If I dial *#*#4636#*#*

I get the old number coming up but under SMSC whatever that is I can see my ported back number that I want.

Re: Ported number not showing in settings

kar999 — Tue, 05 May 2020 21:16:59 GMT

I've just put my Three SIM back in my phone and it's still got the number olthat should have ported across back to EE and my phone settings has picked it up.

No sure what's going wrong here....any ideas anyone?

Re: Ported number not showing in settings

James_B — Wed, 06 May 2020 07:35:50 GMT

Hi @kar999,

Is the Three SIM still working?

Thanks

James

Re: Ported number not showing in settings

kar999 — Wed, 06 May 2020 08:43:55 GMT

Hi James,

Yes. I didn't put any credit in it but it still says it's active with my EE number (995 ) I ported to them and am trying to port back.

Re: Ported number not showing in settings

James_B — Wed, 06 May 2020 08:47:27 GMT

Hi @kar999,

It sounds like your number transfer hasn't completed yet.

Please get in touch with Customer Care so we can make sure the transfer has been successful.

Thanks

James

Re: Ported number not showing in settings

kar999 — Wed, 06 May 2020 08:53:36 GMT

Thanks James,

I'll do that later this morning. The three SIM is still saying active in their app.

Re: Ported number not showing in settings

James_B — Wed, 06 May 2020 08:54:27 GMT

No problem @kar999

Let us know how you get on.

James

Re: Ported number not showing in settings

kar999 — Thu, 07 May 2020 00:02:55 GMT

@James_B

My number appears to have been transferred back to EE but it's not on my SIM which still holds the new EE personal tariff number. I also still have the number active on the Three PAYG SIM somehow

Three were useless and I ended up dealing with EE MNP department through customer care who say they can probably fix it. It'll take another 3-5 days sadly but hopefully it will be sorted.

I do have faith in EE sorting this out but for some initial feedback to EE (and/or Ofcom)... if you'd have made it possible to migrate a number from one EE contract to another EE contract, without having to go in and out via another network, then none of this tortuous hastle would have been necessary. It can't be rocket science to keep your number within the same network surely?

I'm happy to wait as I need the number which I've been using for over 10 years and the person(s) I finally spoke to have been very helpful.. so thanks go to them for their assistance so far 👍

Re: Ported number not showing in settings

James_B — Thu, 07 May 2020 07:05:55 GMT

Thanks for the update @kar999

Our MNP department will make sure this is sorted as quickly as possible for you.

I appreciate your feedback on the issues you've had with keeping your number. We do have an account transfer process available that allows a business number to be transferred to a personal account. Our Customer Care Team can help with this if you need to do it again in the future.

James

Re: Ported number not showing in settings

kar999 — Thu, 07 May 2020 08:39:46 GMT

@James_B thanks.

I was told a migration of a number within the network wasn't possible but I do appreciate call centres and chat lines are under difficult working conditions right now.

As you say, I'm sure they'll get it sorted. I'lI let you know when it's happened 😊

Re: Ported number not showing in settings

James_B — Thu, 07 May 2020 08:43:02 GMT

No problem @kar999 🙂

James

Re: Ported number not showing in settings

kar999 — Mon, 25 May 2020 18:11:44 GMT

Finally got it sorted last week when a replacement SIM was sent out to me with my correct number on it.

If only keeping your existing number within the same network had been as easy as porting out to other networks life would have been a lot simpler.

Thanks must go to the staff that did help me negotiate the long and winding road! 😊