Problem with old number transfer

koralochab — Tue, 19 May 2020 20:03:45 GMT

I'd like to transfer my old number to EE, to do this I went to this site:

https://ee.co.uk/help/help-new/getting-started-and-upgrading/keep-my-number/how-do-i-transfer-my-num...

I did all the things with the list, then clicked on "Fill out this quick form to transfer your number": https://imgur.com/vMvAjp3

I entered my new phone number: https://imgur.com/Uvm4fgH

I confirmed a quick security check: https://imgur.com/QPSw1Xb

I entered the PAC code: https://imgur.com/sBcNkxL

Then the site automatically entered my new number and I entered my old number manually: https://imgur.com/7FVgl1x

"Please make sure you enter the right phone number. It must be a UK phone number and start with 07."

Can anyone help me solve this problem? Both numbers are correct.

Re: Problem with old number transfer

Profile closed — Tue, 19 May 2020 22:55:18 GMT

Hi @koralochab

Welcome to the EE Community,

If your having issues with the online transfer form contact 0800 317 720 and a customer service advisor will be able to complete your transfer request.

Thanks,

David.

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Problem with old number transfer

Re: Problem with old number transfer