topic Re: Transferred number from Vodafone but Vodafone phone also still working in Archived Posts

Transferred number from Vodafone but Vodafone phone also still working

Rachelw1991 — Wed, 13 May 2020 18:05:02 GMT

I have moved from Vodafone to EE, entered my pac number yesterday, this morning around 10am my EE sim was working with my transferred number on, I can call and text from it. however I’m not receiving any security text messages to EE (the ones you get to set up accounts etc) these are still going to my old Vodafone sim. Vodafone also called me... it rang on the Vodafone sim not my EE sim. The Vodafone sim is still working, has signal and I can phone and text from this. So both SIM cards are using the same number which is odd. What should I do or is this normal while transferring a number across?

Re: Transferred number from Vodafone but Vodafone phone also still working

Profile closed — Wed, 13 May 2020 22:53:19 GMT

Hi @Rachelw1991

Welcome to fhe EE Community,

since posting on the community has your number port completed ?

Thanks,

David.

Re: Transferred number from Vodafone but Vodafone phone also still working

Rachelw1991 — Thu, 14 May 2020 06:19:52 GMT

Nope not complete, my Vodafone sim is still working, has signal etc. Thank you.

Re: Transferred number from Vodafone but Vodafone phone also still working

Katie_B — Thu, 14 May 2020 07:40:54 GMT

Thanks for getting back to us @Rachelw1991.

I have sent you a private message for more information.

Katie 🙂

Re: Transferred number from Vodafone but Vodafone phone also still working

Rachelw1991 — Thu, 14 May 2020 18:43:40 GMT

Thanks Katie, someone from EE rang me and told me the problem was with Vodafone. Spoke to Vodafone and they’re telling me once the pac code is used and the number ported it’s down to EE to sort it and get my Vodafone contract cancelled? Feel like I’m going round in loops. I just need my Vodafone contract ending as per the rules of using a pac code, currently I’m going to be paying 2 contracts!

Re: Transferred number from Vodafone but Vodafone phone also still working

Phil891212 — Thu, 14 May 2020 18:51:15 GMT

@Rachelw1991

Although it shouldn't work like that it fine. My mum switched networks two days ago and like u could text call on both networks with the same number. Give it until later tonight/tomorrow morning and the port will be completed and your Vodafone account closed.

Re: Transferred number from Vodafone but Vodafone phone also still working

Rachelw1991 — Thu, 14 May 2020 19:02:13 GMT

@Phil891212

thanks but the worrying thing is Vodafone are still saying my account is fully active... nothing about number being ported. Had a text message from EE to say the number has been successfully transferred yet my Vodafone account is still there so another day I’m paying for two contracts. Hopefully it’ll sort itself out this evening and be fine by tomorrow but I’m not sure.

Re: Transferred number from Vodafone but Vodafone phone also still working

Profile closed — Thu, 14 May 2020 19:08:32 GMT

Hi @Rachelw1991 EE's porting team need to raise it with Vodafone so they release the number to EE if you call 0800 956 3146 a tech advisor will be able to escalate it to the porting team.

Re: Transferred number from Vodafone but Vodafone phone also still working

Phil891212 — Thu, 14 May 2020 20:17:27 GMT

@Rachelw1991

It will be sorted by the morning as my mum transferred from EE and had the same issue. Her account was fully closed within a few hours.

Keep an eye on the Vodafone sim as it will lose it singal soon

Re: Transferred number from Vodafone but Vodafone phone also still working

Rachelw1991 — Thu, 14 May 2020 20:21:53 GMT

Thanks, @Profile closed i will try and speak with them tomorrow too but my number has ported to EE and is active on there it’s just that my Vodafone account is also still active 🤷🏻‍♀️ Hopefully it may sort itself out but I’ll note that number down for tomorrow!

Re: Transferred number from Vodafone but Vodafone phone also still working

Phil891212 — Fri, 15 May 2020 18:44:49 GMT

@Rachelw1991

did your account finally closed ?

Re: Transferred number from Vodafone but Vodafone phone also still working

Rachelw1991 — Fri, 15 May 2020 19:36:05 GMT

@Phil891212

nope, my Vodafone sim still has signal and as of 8am this morning my Vodafone account was still active from their side and I can still make outgoing calls from there. But all incoming traffic is coming to my EE account. finally spoke to someone this afternoon who has said my account has updated to say my number is now inactive on my Vodafone account when they look at it (even though it still has signal) so now I’m just waiting for them to actually cancel my contract and send through a final bill. Just have to wait and hope that it happens!

Re: Transferred number from Vodafone but Vodafone phone also still working

Rachelw1991 — Mon, 18 May 2020 15:17:28 GMT

This still isn’t sorted 😕 EE are saying it has nothing to do with them... which is probably right. Vodafone told me my number was showing as inactive, yet still has signal and I can make calls from there and browse the Internet?! They then told me to just wait for my final bill with no confirmation that my contract had actually been cancelled so I could wait until 1st of next month and find my contract hasn’t actually been cancelled like it should have been?! Madness. I don’t understand why they can’t just cancel my contract?

any else had this problem?

Re: Transferred number from Vodafone but Vodafone phone also still working

Katie_B — Mon, 18 May 2020 16:05:53 GMT

Hi @Rachelw1991.

I am sorry to hear this is happening.

Have you been advised of the next steps?

Can our customer care team see the number port has begun?

Speak soon,

Katie 🙂

Re: Transferred number from Vodafone but Vodafone phone also still working

Rachelw1991 — Mon, 18 May 2020 16:24:55 GMT

The port is completed as I can use my EE sim as normal. Vodafone have just confirmed my contract is cancelled and the number is inactive from their side... but I can still use the Vodafone sim to make calls and data 🤷🏻‍♀️ It makes no sense but at least I have the confirmation that my old contract is cancelled that’s all I needed.

They said to get EE porting team to contact Vodafone porting team and make sure all files have been copied over successfully as this would stop the Vodafone sim working? I don’t want to have to sit on the phone again about this so would appreciate it if you could raise this issue with the team and see if every is correct.

Re: Transferred number from Vodafone but Vodafone phone also still working

Jon_K — Tue, 19 May 2020 08:02:05 GMT

Hi @Rachelw1991.

I'm glad to hear your old contract has been confirmed as cancelled.

Were they able to give any indication why you still have a signal?

Have you tried restarting the phone?

We are unable to access your account on the community.

Jon

Re: Transferred number from Vodafone but Vodafone phone also still working

Rachelw1991 — Tue, 19 May 2020 08:26:37 GMT

Yeah the phone is switched off most of the time. I only restarted yesterday to see if there was still signal, which there was which prompted me to ring Vodafone again to confirm my contract was cancelled and it is.

Their porting team suggested EE should make sure they have copied all files across when it’s switched over 🤷🏻‍♀️

Re: Transferred number from Vodafone but Vodafone phone also still working

Jon_K — Tue, 19 May 2020 08:50:59 GMT

Thanks @Rachelw1991.

To get this checked you would need to get back in touch with our Customer Care team I'm afraid.

They will be able to check the status of your port.

Jon