topic Re: PAC error, cant transfer my old number in Archived Posts

PAC error, cant transfer my old number

David_1210 — Mon, 18 May 2020 17:36:11 GMT

I am a new EE customer, trying to transfer my old number over.

Any time i try my PAC code where EE asks for it, i am met with an error saying it is incorrect.

I have confirmed with GiffGaff the PAC is correct, and that the person i was talking to at GiffGaff said they could see my code had already been recieved by my new provider, and that i should contact EE to see what is happening. But EE are currently only accepting calls from vulnerable people, so i cant get this sorted!

What a frustrating experience!

How can get in touch with someone that can fix this??

Thanks for any replies.

David

Re: PAC error, cant transfer my old number

Profile closed — Mon, 18 May 2020 17:34:47 GMT

Hi @David_1210

Welcome to the EE Community,

If you call freephone 0800 317 720 a customer service advisor will be able to process your transfer request.

Thanks,

David.

Re: PAC error, cant transfer my old number

Profile closed — Mon, 18 May 2020 17:48:02 GMT

@David_1210 let us know how you get on 🙂

Re: PAC error, cant transfer my old number

David_1210 — Mon, 18 May 2020 17:53:12 GMT

Hi David, thanks. I managed to get it all sorted.

Turns out even though i was met with an error while trying to enter my PAC code, it had actually been recieved be EE.

It just takes a few days for the number to transfer over.

Not sure if im an iscolated case, or there is something wrong with the EE page where you enter the PAC code?

Anyway, thanks again for the help.

Re: PAC error, cant transfer my old number

Profile closed — Mon, 18 May 2020 17:58:30 GMT

your welcome @David_1210 if you need any further help in future visit us here on the community 🙂