topic Re: How to keep my number. in Archived Posts

How to keep my number.

Wayne_d — Fri, 24 Apr 2020 19:04:30 GMT

I’m looking at taking out a new contract on EE but via a 3rd party. Am I able to keep my number if I stay on the same network?

Re: How to keep my number.

XRaySpeX — Fri, 24 Apr 2020 19:07:59 GMT

EE won't port nos between contracts. So you need to 1st port your existing no to another network's PAYG using a PAC from EE & then in reverse port it back to your new contract. This will also have the effect of cancelling your old contract.

You could alternatively "upgrade" your old contract to PAYG & then ask EE to transfer the no to your new contract.

Re: How to keep my number.

Wayne_d — Fri, 24 Apr 2020 19:17:38 GMT

Thanks for the reply.
If I Port it to another network can I Port it straight away back to EE?
I tried upgrading but the deal was no where near as good as what was being offered.

Sent from my iPhone

Re: How to keep my number.

XRaySpeX — Fri, 24 Apr 2020 19:23:07 GMT

Depends on other network's rules. They may insist you wait a while.

Re: How to keep my number.

Wayne_d — Fri, 24 Apr 2020 19:26:15 GMT

If I was to upgrade via the 3rd party as they offer that service. Would

i still be able to then keep my existing number?
apologies for all the questions.

Re: How to keep my number.

XRaySpeX — Fri, 24 Apr 2020 19:30:08 GMT

Yes, that's what an upgrade is. You keep your no. & just switch contracts & plans.

Re: How to keep my number.

bluehiccup — Sun, 17 May 2020 08:15:21 GMT

I have bought a new phone with new plan still in EE but via carphone w, still to months to finish old contract. Wanted to pay it and switch old number to new plan asap. Firstly when I chat with EE support they told me it was possible and asked to call Billing service. Talked to another operator and I was told thats not possible. Really confused and dissapointed...

Re: How to keep my number.

Katie_B — Sun, 17 May 2020 08:26:27 GMT

Good Morning @bluehiccup.

Welcome to the EE Community.

I am sorry for any confusion this may have caused.

It is not possible for our agents to port a number from EE to EE.

Katie 🙂

Re: How to keep my number.

XRaySpeX — Sun, 17 May 2020 09:48:20 GMT

@bluehiccup : That's right, EE won't do it for you but you can do it for yourself by using the method given in https://community.ee.co.uk/t5/Porting-your-number/How-to-keep-my-number/m-p/894179/highlight/true#M6173