topic Re: Transferring number in Archived Posts

Transferring number

Bex8 — Fri, 15 May 2020 14:08:38 GMT

I have filled in the form to transfer my number to EE but not heard anything. It’s been 5 Working days. Can someone please help.

Re: Transferring number

BrendonH — Fri, 15 May 2020 14:09:17 GMT

You will need to call EE to find out what has happened. We are only customers with no account access.

Re: Transferring number

James_B — Fri, 15 May 2020 15:51:15 GMT

Hi @Bex8,

Welcome to the EE Community. 🙂

I'm sorry to hear your number hasn't been transferred yet.

Have you been able to get in touch with Customer Care?

Thanks

James

Re: Transferring number

Bex8 — Fri, 15 May 2020 17:25:04 GMT

I was chatting to an adviser online earlier. They said they could sort it, I gave them my name and mobile numbers and then they stopped replying. I have no idea whether this is being looked into/worked on.

Re: Transferring number

James_B — Fri, 15 May 2020 17:32:05 GMT

Hi @Bex8,

Was the chat disconnected?

If it was, I'd recommend getting back in touch to check your number transfer is in hand.

Thanks

James