topic Re: Delayed transfer of old mobile number to new EE contract in Archived Posts

Delayed transfer of old mobile number to new EE contract

Htid123 — Thu, 30 Apr 2020 13:00:36 GMT

Hi, I ordered an iPhone 11 last Sunday and completed the PAC Code request to transfer my old number to my new EE contract during the order. I have since requested to transfer my old number again on Tuesday using the online EE transfer form but number has still not been transferred. Is there a delay in processing this request at present or could there be another problem?

Re: Delayed transfer of old mobile number to new EE contract

Rach39 — Thu, 30 Apr 2020 13:10:41 GMT

I also filled out a form in Tuesday and haven't heard anything? Hopefully its just a delay rather than a problem.

Re: Delayed transfer of old mobile number to new EE contract

Leanne_T — Fri, 01 May 2020 08:01:07 GMT

Morning @Htid123 @Rach39

Thank you both for coming to the community.

I would like to help you both get your number transfer looked into.

To do this I have sent you a private message on here. Please take a look and get back to me when you have a moment.

Thanks 🙂

Leanne.

Re: Delayed transfer of old mobile number to new EE contract

F13 — Fri, 01 May 2020 08:05:15 GMT

I have also been waiting a week now, my number has not moved over but received my first bill in yesterday!

Re: Delayed transfer of old mobile number to new EE contract

Leanne_T — Fri, 01 May 2020 08:36:54 GMT

Hi there @F13

Thanks for coming to the community.

Did you complete the online number transfer form?

Or, did you request the number transfer when you ordered your EE phone?

Leanne.

Re: Delayed transfer of old mobile number to new EE contract

F13 — Fri, 01 May 2020 08:43:45 GMT

I got told to put my new sim card in my new phone and put in the Pac code when phone starts up and wait 3-5 days and it will update when the number has swapped round. Did EE not receive my Pac code?

Re: Delayed transfer of old mobile number to new EE contract

Leanne_T — Fri, 01 May 2020 08:47:13 GMT

Hi @F13

Thanks for the quick reply.

To help you get this looked into I have sent you a private message on here for some extra details 🙂

Leanne.

Re: Delayed transfer of old mobile number to new EE contract

F13 — Fri, 01 May 2020 09:54:00 GMT

I'm just off the phone to one of your advisors and for some reason the Pac code hasn't been activated, they have put it through again and I have to wait 4 more days.

Re: Delayed transfer of old mobile number to new EE contract

Hooly — Fri, 01 May 2020 12:12:45 GMT

Rather than starting another thread & acknowledging the problems you are encountering at EE at the moment.

I've been waiting over a week since registering my PAC code as well. Any help will be gratefully appreciated. 🙂

Re: Delayed transfer of old mobile number to new EE contract

F13 — Fri, 01 May 2020 12:26:59 GMT

I phoned 150 and went to tech department spoke to someone rather than a bot and have been told my previous contractor never activated my Pac so have to wait until Monday. Hope this helps

Re: Delayed transfer of old mobile number to new EE contract

Leanne_T — Fri, 01 May 2020 12:51:40 GMT

Hi there @Hooly

Thanks for coming to the community.

Did you complete the online number transfer form a week ago?

Have you spoken to our Mobile Care team at all about the transfer?

Speak soon 🙂

Leanne.

Re: Delayed transfer of old mobile number to new EE contract

Hooly — Fri, 01 May 2020 12:58:31 GMT

Yep, did the online PAC a over a week ago. Tried the bot no result. Called the 150 number can't wait the hour as I am at work.

Will try the latter again later.

Re: Delayed transfer of old mobile number to new EE contract

GPatterson — Fri, 01 May 2020 13:22:29 GMT

Hi there

I am experiencing a delay in my old number being transferred to my new EE phone. I completed the online transfer form on Wednesday morning.

Are there general delays at the moment?

Thanks

Re: Delayed transfer of old mobile number to new EE contract

Leanne_T — Fri, 01 May 2020 13:38:30 GMT

Hi there @Hooly

Let me know how you get on, after you have spoken to our Mobile Care team.

Leanne 🙂

Re: Delayed transfer of old mobile number to new EE contract

Leanne_T — Fri, 01 May 2020 13:40:11 GMT

Hi there @GPatterson

Thanks for coming to the community.

If you give us a call on 150, our Mobile Care team can check your account for you and give you an update on the number transfer request.

Let me know how you get on 🙂

Leanne.

Re: Delayed transfer of old mobile number to new EE contract

Rach39 — Fri, 01 May 2020 13:43:11 GMT

Hi there, I filled my form out on Tuesday and hadn't heard anything. Spoke to EE this morning, for some reason the request hadn't gone through. The person I spoke to has re submitted it and it should port over on monday 🤞

Re: Delayed transfer of old mobile number to new EE contract

Rach39 — Fri, 01 May 2020 13:45:13 GMT

Hi leanne,

Spoke to someone this morning and for some reason my form hadn't gone through? But they resubmitted it for me and with any luck the number should port over on monday 🤞

Re: Delayed transfer of old mobile number to new EE contract

Leanne_T — Fri, 01 May 2020 13:48:31 GMT

Hi @Rach39

Thanks for coming back and giving me an update 🙂

Our transferring your number to EE Help page has information on what to expect on Monday 🙂

Let me know how it goes on Monday.

Thanks.

Leanne.

Re: Delayed transfer of old mobile number to new EE contract

Hooly — Fri, 01 May 2020 14:26:54 GMT

Hi @Leanne_T

Got through on 150 quite easily this time having failed miserably earlier in the week.

Spoke to a really helpful & very cheery guy call Graham. Pretty well the same issue as the others are reporting as my PAC code wasn't registered despite doing it twice.

Transfer will be done early next week. No real issue there for me.

Thanks for your help

Pete

Re: Delayed transfer of old mobile number to new EE contract

Leanne_T — Fri, 01 May 2020 14:57:32 GMT

Thanks for coming back and letting me know @Hooly

If you need anything further, you know where we are 🙂

Have a lovely weekend.

Leanne 🙂