topic Re: Number Port in Archived Posts

Number Port

kiaora3000 — Wed, 13 May 2020 15:18:09 GMT

Hi,

I've requested a number port and provided my PAC code using the online form twice. Both times I've received email indication that the transfer will occur within 48 hours but nothing has been done after nearly 2 weeks of the first request.

This board is filled with people experiencing the same issue, could someone raise this with EE customer care as it seems there is an unaddressed issue. I cannot get through to anyone on the phone to have this addressed

Thanks

Re: Number Port

Thomo1976 — Wed, 13 May 2020 16:13:26 GMT

Hi,

I'm also having the same problems. I tried porting two numbers across to EE on the 23rd April receiving the confirmation email both times and still no transfer! If anyone has any information regarding this it would be greatly appreciated before I spend hours on the phone!!

Until the numbers transfer I'm still getting charged for my old contracts and I don't want to cancel them in case I lose the numbers!

Thanks, Anthony.

Re: Number Port

Jon_K — Thu, 14 May 2020 07:14:42 GMT

Hi @kiaora3000 and @Thomo1976.

The best way to get this investigated would be to contact our Customer Care team.

They will be able to access your account and give you an update on this.

Our lines may be busier than usual, but an advisor will be able to help you as soon as you get through.

Jon

Re: Number Port

kiaora3000 — Thu, 14 May 2020 13:15:16 GMT

For anyone else experiencing this issue, I used the technical support live chat on the website and was able to have an operator process a port request scheduled for tomorrow

Re: Number Port

Jon_K — Thu, 14 May 2020 13:28:51 GMT

Thanks for letting us know you got this sorted, @kiaora3000 🙂