topic Transfer from Tesco to EE in Archived Posts

Transfer from Tesco to EE

KaelahD — Thu, 14 May 2020 11:25:03 GMT

Hi,

I got a new handset (iPhone 😎 from Fonehouse on an EE Contract.

I sent the PAC from Tesco to EE on the 6th May (and again on 12th May)

To-date, I have not received a text from EE, and if I go in to my new phone (with EE Sim fitted) and change the phone number in settings, it just defaults back to the 'new' (unwanted) number.

Thanks

PS - Contract is in my Dad's name (Andrew)

Re: Transfer from Tesco to EE

Chris_B — Thu, 14 May 2020 12:04:24 GMT

@KaelahD How did you have the PAC code to EE ? If you used the online form that will be the problem. You need the account holder to call customer services to give the PAC code to EE.

Re: Transfer from Tesco to EE

KaelahD — Thu, 14 May 2020 13:16:59 GMT

I used the online form/tool. When you call 150, they tell you they are only supporting vulnerable customers and to go online....

I'll try calling.