topic Re: Cannot make calls in Archived Posts

Cannot make calls

Junkmanukuk — Wed, 13 May 2020 08:48:11 GMT

Hi I've just had my number ported over on Monday and im still unable to send or receive calls

Can anyone help

Thanks

Re: Cannot make calls

James_B — Wed, 13 May 2020 12:01:17 GMT

Hi @Junkmanukuk,

Welcome to the EE Community. 🙂

Is your old SIM still active?

Have you restarted your phone since the transfer completed?

Thanks

James

Re: Cannot make calls

Junkmanukuk — Wed, 13 May 2020 16:24:23 GMT

The sim is 2 weeks old and was working fine before the number change

I can still use text and data but cannot make or receive calls

I've restarted the phone reset network settings etc

Re: Cannot make calls

James_B — Wed, 13 May 2020 16:28:15 GMT

Hi @Junkmanukuk,

Is your old SIM still working?

Thanks

James

Re: Cannot make calls

Junkmanukuk — Wed, 13 May 2020 16:37:14 GMT

I never changed the sim

I had my number ported from three to the ee sim on Monday

Re: Cannot make calls

Junkmanukuk — Wed, 13 May 2020 16:50:54 GMT

I've also noticed that Vol)LTE is missing

Re: Cannot make calls

James_B — Wed, 13 May 2020 17:10:56 GMT

Hi @Junkmanukuk,

Are you using your new EE SIM? I wanted to check if your Three SIM is still active.

Thanks

James

Re: Cannot make calls

Junkmanukuk — Wed, 13 May 2020 18:00:06 GMT

Hi thanks for your help

I rang tech support and managed to get it sorted

Thanks

Re: Cannot make calls

Leanne_T — Thu, 14 May 2020 07:54:07 GMT

Hi @Junkmanukuk

Thanks for coming back and letting us know 🙂

Glad this is now sorted for you.

Take care.

Leanne.