topic Re: Feb2021 data gifting not working in Archived Posts

Feb2021 data gifting not working

Andyhomer — Sat, 06 Feb 2021 22:05:24 GMT

Data gifting not working via app or the website

I need to gift data urgently

Re: Feb2021 data gifting not working

Katie_B — Sun, 07 Feb 2021 09:30:46 GMT

Hello @Andyhomer.

Are you presented with an error message?

Have you been able to gift data before?

Is the other line on your account?

Katie 🙂

Re: Feb2021 data gifting not working

Chris_B — Sun, 07 Feb 2021 09:31:13 GMT

@Andyhomer Works for me I did this yesterday for my daughter.

Re: Feb2021 data gifting not working

Andyhomer — Sun, 07 Feb 2021 10:03:37 GMT

@Katie_B I have done this for at least every month for two year

In the app. I can see mine and my daughters numbers, usage, etc. Go to gifting and it doesn't show the daughters number as normal. I can select from me and the quantity and sometimes if automatically puts her under the 'who needs data'. It will not process and comes back with a generic error message to try again later.

On the website, it let's me fill in all the data (the daughters number is now an option) as expected but complains that the daughters number doesn't have any data to gift. I can't fill the form in reverse as it automatically checks the data and as the daughter is at zero, it keeps the remain two boxes greyed out.

The app worked fine on 29 Jan

It appears the app updated a few days ago and now I have problems. I have never used the website so I do not know when this was OK.

Re: Feb2021 data gifting not working

Katie_B — Sun, 07 Feb 2021 11:51:33 GMT

Thanks for getting back to me and providing such a detailed response regarding the error your receiving @Andyhomer.

I have sent you a private message for more details,

Katie.

Re: Feb2021 data gifting not working

Alsav1 — Sun, 14 Feb 2021 09:15:59 GMT

I can’t gift data to anyone this morning either 😞

Re: Feb2021 data gifting not working

Katie_B — Sun, 14 Feb 2021 10:03:13 GMT

Hello @Alsav1.

Thanks for coming to the community.

What happens when you try to gift data?

Katie.

Re: Feb2021 data gifting not working

Andyhomer — Sun, 14 Feb 2021 10:38:58 GMT

@Katie_B

Data gifting now works for me (just checked) on the app (not tried the website)

@Alsav1

II had to phone 150 and do it that way. I think I went via the bills and accounts option. The openning times are rubbish at the moment so do ring through the day

Re: Feb2021 data gifting not working

Esh3 — Sat, 20 Feb 2021 00:35:13 GMT

I’ve had this same issue too. I can gift data to everyone else but my daughter

Re: Feb2021 data gifting not working

Katie_B — Sat, 20 Feb 2021 07:18:55 GMT

Hello @Esh3.

Thanks for coming to the community.

Is your daughter under your account?

Have you been able to gift data previously to this number?

Katie.

Re: Feb2021 data gifting not working

Esh3 — Sat, 20 Feb 2021 19:29:40 GMT

@Katie_B yes she is under my account and i’ve gifted her data numerous times. I’ve tried both on the app and website and on each it says the transfer was unsuccessful and it also won’t show any of her data.

Re: Feb2021 data gifting not working

Katie_B — Sun, 21 Feb 2021 08:03:02 GMT

Thanks for getting back to me @Esh3.

I would recommend reporting this to our technical care team who can look further into your account.

Katie 🙂

Re: Feb2021 data gifting not working

Esh3 — Sun, 21 Feb 2021 11:51:09 GMT

@Katie_B how would i do that exactly?

Re: Feb2021 data gifting not working

Katie_B — Sun, 21 Feb 2021 12:15:02 GMT

Hi @Esh3.

You can do this by calling 150 from your EE handset.

You will then need to select the options to speak with technical support.

Thanks,

Katie.

Re: Feb2021 data gifting not working

Esh3 — Sun, 21 Feb 2021 12:22:26 GMT

@Katie_B thank you very much

Re: Feb2021 data gifting not working

amelipour — Sun, 21 Feb 2021 14:06:14 GMT

Re: Feb2021 data gifting not working

Leanne_T — Mon, 22 Feb 2021 07:58:59 GMT

Morning @amelipour

Thanks for coming to the community.

Are you unable to gift data?

Speak soon 🙂

Leanne.

Re: Feb2021 data gifting not working

Andy_w2 — Sat, 19 Feb 2022 16:28:33 GMT

I am unable to gift data to either of my childrens devices. I have tried on the app and on the web, I first could not do this on Tuesday 15th. I have tried regularly since.

Re: Feb2021 data gifting not working

StevieG63 — Sat, 19 Feb 2022 20:16:54 GMT

Same here since yesterday morning.

Not working on app or website and can’t show data use on any device.

Says ‘try again later’

If there is an issue at ee end can we be told?

Re: Feb2021 data gifting not working

Katie_B — Sun, 20 Feb 2022 08:12:48 GMT

Good Morning all,

Could you please confirm if you are still experiencing this issue today?

Katie 🙂