topic Re: NO INTERNET ON MOBILE in Archived Posts

NO INTERNET ON MOBILE

rararana — Sat, 23 Jan 2021 14:25:35 GMT

I have unlimited data on my EE plan. The internet however is NOT working! I have restarted my phone a few times, but no dice!

This is extremely inconvenient. I am stranded and had to drive home to use wifi.

This is quite unacceptable from EE. I have never had issues previously.

Re: NO INTERNET ON MOBILE

bristolian — Sat, 23 Jan 2021 18:56:31 GMT

Hi @rararana

Do you have signal bars showing, and are you able to make & receive calls?

Is mobile data enabled on your phone?

Re: NO INTERNET ON MOBILE

Tiff8 — Thu, 23 Dec 2021 18:53:10 GMT

Hello I am having this same issue. I can make texts and calls, my signal is also 3/4 bars. Mobile data is switched on.
In addition to restarting my phone multiple times I have tried taking the sim out just to make sure it was sitting correctly in the cradle.

Re: NO INTERNET ON MOBILE

James_B — Fri, 24 Dec 2021 07:58:30 GMT

Hi @Tiff8,

Welcome to the EE Community. 🙂

Are you in the UK?

Does your phone indicate you're connected to 3G/4G/5G?

What happens when you try to load a web page?

James