topic Re: Have I lost 43GB? Please no in Archived Posts

Have I lost 43GB? Please no

skajdd — Thu, 16 Dec 2021 18:54:51 GMT

I have a pay monthly. I have 43.5 GB on it until 1st January.

I had an EE message saying pay just one pound for unlimited data for one day. I did.

My account now says 0 GB remaining of 60 GB.

What!!!???!!! Have I lost all my data? Surely not. Will I get it back when my £1 deal finishes at midnight?

The message didn't say I would have to lose my 43 GB. EE wouldn't would they?

mikeliuk — Fri, 17 Dec 2021 00:24:03 GMT

I recommend to keep a screenshot of that offer message as I needed to provide this to get something similar fixed.

Did data stop working for you at all or was data unlimited as you expected?

I guess if you check the links below, everything has returned to before except perhaps the history recording something strange for that one day?

Leanne_T — Fri, 17 Dec 2021 07:51:01 GMT

Thanks for coming to the community.

Can you text BALANCE to 150 and let me know the reply?

Leanne 🙂