topic Re: How is my account, can you show me how it is £ 47.00 . Please Keith in Archived Posts

How is my account, can you show me how it is £ 47.00 . Please Keith

Keithpotter — Mon, 13 Dec 2021 16:24:11 GMT

Re: How is my account, can you show me how it is £ 47.00 . Please Keith

Chris_B — Mon, 13 Dec 2021 16:27:04 GMT

@Keithpotter This isn’t customer services it’s a public forum no one here has access to your account you’ll have to call customer services about this. But have you looked at your bill breakdown?

Re: How is my account, can you show me how it is £ 47.00 . Please Keith

mikeliuk — Mon, 13 Dec 2021 16:48:34 GMT

Hi @Keithpotter ,

Is this a new contract or are you midway through an existing contract?

Do any of the links below help to shed light on what the charge should be versus the extra charges, in particular the Usage link?

https://myaccount.ee.co.uk/app/usage-since-latest-bill#extra-charges