topic Re: Can't find setting options on EE app in Archived Posts

Can't find setting options on EE app

Pelso-1985 — Wed, 20 Oct 2021 21:21:01 GMT

How to turn off content lock

Re: Can't find setting options on EE app

Pelso-1985 — Tue, 19 Oct 2021 21:12:57 GMT

remove content lock

Re: Can't find setting options on EE app

Jon_K — Wed, 20 Oct 2021 07:10:36 GMT

Hi @Pelso-1985.

Welcome to the community.

Are you on a pay monthly contract or pay as you go?

If you're on a pay monthly contract you can remove the content lock in your My EE Account.

Jon

Re: Can't find setting options on EE app

a05tyt — Wed, 20 Oct 2021 09:04:47 GMT

How about pay as you go?

Re: Can't find setting options on EE app

Jon_K — Wed, 20 Oct 2021 09:49:24 GMT

Hi @a05tyt.

Welcome to the community.

If you're on pay as you go and wish to have content lock removed you'll need to give us a call.

Jon

Re: Can't find setting options on EE app

XRaySpeX — Wed, 20 Oct 2021 21:36:32 GMT

@Pelso-1985 : Are you on contract or PAYG? On PAYG you can't control Content Lock from your MyEE. Instead you need to call EE with a credit card handy & pay a refundable token amount to prove you are over 18.

Re: Can't find setting options on EE app

Pelso-1985 — Sun, 21 Nov 2021 22:01:14 GMT

Yes

Re: Can't find setting options on EE app

Leanne_T — Mon, 22 Nov 2021 08:06:40 GMT

Morning @Pelso-1985

Thanks for coming to the community.

Are you with us on pay as you go or pay monthly?

Thanks 🙂

Leanne.

Re: Can't find setting options on EE app

Pelso-1985 — Sun, 12 Dec 2021 23:18:33 GMT

But I have given my credit card details in my account

Re: Can't find setting options on EE app

Pelso-1985 — Sun, 12 Dec 2021 23:21:41 GMT

it says enter your credit card details but I have already entered details and it's says failed

Re: Can't find setting options on EE app

XRaySpeX — Sun, 12 Dec 2021 23:55:35 GMT

@Pelso-1985 : Are you on contract or PAYG?