Huawei 5G CPE Pro

TonyC3608 — Tue, 07 Dec 2021 09:09:53 GMT

Hi, I have Huawei 5G CPE Pro Model H112-372 bought from Amazon, the unit drops the connection at least once a day. I have an external aerial and get an excellent 4G & 5G signal, and the firmware is up to date, and I have factory reset the unit twice.

I have looked at the other posts on the subject, but I am not very tech savvy, and don't fancy trying to change the settings etc.

My question is should I try getting a replacement unit from Amazon, or try and get a refund and buy another manufacturers 5G modem.

Any assistance gratefully received.

Regards Tony in London.

Re: Huawei 5G CPE Pro

Christopher_G — Tue, 07 Dec 2021 11:37:49 GMT

Hi @TonyC3608

Welcome to the community.

It's hard to say what's causing the problem at the moment. Have you checked to see if there are any maintenance works in your area?

You can check the 'status' on our coverage checker.

Chris

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Huawei 5G CPE Pro

Re: Huawei 5G CPE Pro