topic Re: I lose my data but don't stream in Archived Posts

I lose my data but don't stream

Traceyjohnstone — Fri, 03 Dec 2021 17:13:40 GMT

Hi, I get 4mb end of month and by the 4th it's down to 550mg . I don't game, stream or spend every second on internet. What could be causing this , eg . Someone else downloading, unknown apps , etc.

Re: I lose my data but don't stream

bristolian — Fri, 03 Dec 2021 18:35:46 GMT

Hi @Traceyjohnstone

iOS & Android phones have a data counter in the connections setting menu that will itemise your data usage down to individual apps and enable you to find the cause of issues such as this.

The exact location of this option will vary, but it will be under the data connections menus.

Re: I lose my data but don't stream

Chris_B — Fri, 03 Dec 2021 18:41:31 GMT

@Traceyjohnstone What do you use your device for apart from calls/texts ?

Re: I lose my data but don't stream

mikeliuk — Sat, 04 Dec 2021 10:21:25 GMT

Hi @Traceyjohnstone ,

It's typically social media and auto-streaming of videos which causes this.

There may also be background downloads or updates so I would recommend to keep mobile data disabled, when you are not actively using it, to reduce this happening.