topic Re: Can't use the £5 unlimited data add on via text in Archived Posts

Can't use the £5 unlimited data add on via text

tristar99 — Mon, 29 Nov 2021 20:50:38 GMT

I have replied 'yes' on multiple occasions and been told they cannot add teh £5 unlimited data pass and it expires at midnight tonight. What should I do?

Re: Can't use the £5 unlimited data add on via text

mdb81 — Mon, 29 Nov 2021 21:03:53 GMT

I have the same thing - been waiting a long time now on the website chat window too 😑

Re: Can't use the £5 unlimited data add on via text

TalkSusan — Mon, 29 Nov 2021 21:42:42 GMT

Yup, same here. I've tweeted @EE several times today, PM'd them on FB, commented on an EE thread on there too. They keep telling me the same thing. Which is.... nothing!!!

I have tried to reply to the text with 'YES' a few times, and just get the message that 'Number formatted incorrectly' - that's their number, as I'm just replying to the text.

I hope that EE honours this!!

Perhaps they're hoping that they won't have to give us the deal, claiming that it's after midnight (I won't be surprised if I try to send again and THEN it'll come up with a message saying - sorry, it's after midnight'...

Re: Can't use the £5 unlimited data add on via text

mikeliuk — Mon, 29 Nov 2021 21:56:27 GMT

The last time this came up for me, the online chat people knew nothing about it.

In my case, I waited until after midnight and it billed incorrectly at the £10/mth earlier offer (first bill of £10+£10 for a month ahead).

I got the incorrect billing reversed but in hindsight should have requested the service provider adjusted the billing to honour the invitation to treat.

https://community.ee.co.uk/t5/Mobile-Data/Unlimited-Data-Pass-5-per-mth-N4G7F348/m-p/1077702#M142928

Re: Can't use the £5 unlimited data add on via text

James_B — Tue, 30 Nov 2021 08:36:40 GMT

Hi Everyone,

I'm sorry to hear you're having problems purchasing a data pass. Please get in touch with Customer Care who'll be able to access your account and look into this for you.

James

Re: Can't use the £5 unlimited data add on via text

tristar99 — Tue, 30 Nov 2021 15:30:10 GMT

I spoke to them (an hour on hold) and was told to talk to online chat, but there is nowehre to do online chat. Please can someone help

Re: Can't use the £5 unlimited data add on via text

James_B — Tue, 30 Nov 2021 15:33:43 GMT

Hi @tristar99,

I've sent you a private message. Please check your inbox and get back to me when you have a moment.

Thanks

James