topic Re: Unlimites data add on. Overcharged? in Archived Posts

Unlimites data add on. Overcharged?

OwlStoker — Thu, 07 Oct 2021 11:27:01 GMT

Hi. Over a week ago I've seen offer for unlimited data on My EE app for additional £10/pm so I decided to go for it. Few days ago new bill became available to view and I've noticed that I've been charged £20 for unlimited data. Why?

Re: Unlimites data add on. Overcharged?

Chris_B — Thu, 07 Oct 2021 14:08:24 GMT

@OwlStoker You’ll need to call customer services about this.

Re: Unlimites data add on. Overcharged?

dominicjohn27 — Tue, 23 Nov 2021 12:19:40 GMT

Same thing has happened to my bill this month, did you get a resolution?

Re: Unlimites data add on. Overcharged?

Leanne_T — Tue, 23 Nov 2021 12:56:24 GMT

Hi @dominicjohn27

Thanks for coming to the community.

When did the add the data add-on?

Do you have two charges showing, or one?

Thanks 🙂

Leanne.

Re: Unlimites data add on. Overcharged?

mikeliuk — Tue, 23 Nov 2021 14:44:47 GMT

Hi @dominicjohn27 ,

When I queried something similar using online chat, I was informed of the below. To the extent that this is not immediately clear from the information presented to customers, although might be evident from a closer reading of the terms and conditions, you may wish to confirm the same using online chat.

I can imagine that for some customers who might not be expecting this, their bank account could become overdrawn if the amount which is doubled is much higher than GBP 10.

I just checked all the details and would like to inform you that the actual cost for the unlimited data plan is £10. Since this amount is a recurring monthly charge and is an add-on, so we charge this in advance. So for this month £10+ £10 [has] been charged and from next month [onwards,] only £10 will be charged.