topic Re: Flex plan - out of data but no option to purchase more in Archived Posts

Flex plan - out of data but no option to purchase more

Moown — Thu, 14 Oct 2021 09:00:15 GMT

Hello, I'm on a flex plan and my mobile data ran out last night but I have no option to purchase more.

I have tried:

1) Switching-off WiFi and browsing to http://add-on.ee.co.uk/purchase - this just says "You don't have any data, there is no option to buy more

2) Texting ADD DATA to 150, this sent me back various options, I replied 5GB but absolutely nothing happened

3) Calling 150 - but the only available add-on is for foreign calls, no option to buy data.

I've definitely ran-out of data in the past and bought more with no problems, but something seems different now - please can someone help?

Re: Flex plan - out of data but no option to purchase more

Christopher_G — Thu, 14 Oct 2021 11:32:55 GMT

Hi @Moown

Welcome to the community.

Are there any add-ons available through your My EE account?

Chris

Re: Flex plan - out of data but no option to purchase more

Moown — Thu, 14 Oct 2021 14:58:03 GMT

I can't get into that at the moment (I'm assuming there must be an issue with it as others on twitter reporting the same issue) but there was no option to buy data in there earlier.

Re: Flex plan - out of data but no option to purchase more

Moown — Thu, 14 Oct 2021 15:38:56 GMT

Re: Flex plan - out of data but no option to purchase more

Moown — Thu, 14 Oct 2021 15:39:42 GMT

Re: Flex plan - out of data but no option to purchase more

Katie_B — Thu, 14 Oct 2021 15:45:52 GMT

Hello @Moown.

Thanks for providing us the screenshots.

I have sent you a private message for more details.

Katie 🙂

Re: Flex plan - out of data but no option to purchase more

mammajamma — Fri, 19 Nov 2021 18:39:38 GMT

same problem here. have you found a solution?