topic Re: iPad not connecting to network in Archived Posts

iPad not connecting to network

Newcastleandy — Thu, 01 Apr 2021 08:45:03 GMT

Can’t access internet from iPad,it shows 4G at the top along with good signal strength. Every time it tries to Monte the there is a white circle of death indicating it is searching. There is plenty of credit available. I have taken sim out and put back in, reset network settings and tried from numerous locations with no joy

Re: iPad not connecting to network

bristolian — Thu, 01 Apr 2021 09:47:02 GMT

Hello @Newcastleandy and welcome to the community

Can you access other websites ok, or is it only this specific one that's affected?

Can you load, say, the BBC News frontpage at all?

Re: iPad not connecting to network

Newcastleandy — Thu, 01 Apr 2021 10:37:51 GMT

It is all websites plus can’t access mail either

Re: iPad not connecting to network

Newcastleandy — Thu, 01 Apr 2021 11:48:22 GMT

It occasionally connects to bbc sport but struggling to open ee home page and other sites. Pretty poor if im honest

Re: iPad not connecting to network

Leanne_T — Thu, 01 Apr 2021 13:21:12 GMT

Hi @Newcastleandy

Thanks for coming to the community.

Do we have any problems showing for your area on the coverage and network status checker?

If you enter your postcode and select 'check network' this will show you any reported problems.

This will help us to find out if a network problem could be the cause of your data not working on your iPad.

Thanks 🙂

Leanne.

Re: iPad not connecting to network

Newcastleandy — Thu, 01 Apr 2021 14:35:21 GMT

No the service shows as fine no problem have just checked again and its not working

Re: iPad not connecting to network

Newcastleandy — Thu, 01 Apr 2021 17:27:26 GMT

It doesn’t work and extremely disappointed

Re: iPad not connecting to network

wardi — Thu, 01 Apr 2021 17:40:42 GMT

NewcastleAndy.. do you perhaps have a phone sim (that picks up the internet ok) that you could try in the iPad? That would help isolate the problem. If that sim struggled too then it suggests a problem with the iPad.

Re: iPad not connecting to network

Newcastleandy — Thu, 01 Apr 2021 18:01:51 GMT

Have just put my iphone sim in and got instant access to the internet Netflix and other apps put ee sim back in and no access

Re: iPad not connecting to network

wardi — Thu, 01 Apr 2021 18:15:46 GMT

OK, has the ipad & sim always been like this or has it suddenly deteriorated? Either way I would phone CS and explain the situation. If it's not a reception problem faulty sims are not unknown.

Re: iPad not connecting to network

Newcastleandy — Thu, 01 Apr 2021 18:25:01 GMT

Its a brand new ipad which work perfectly well with an iPhone sim just doesn’t work when the ee sim is used so i put the fault down to this sim

Re: iPad not connecting to network

wardi — Thu, 01 Apr 2021 20:45:08 GMT

Yes that would seem logical. Out of interest is your iPhone sim with EE too?

Re: iPad not connecting to network

Newcastleandy — Thu, 01 Apr 2021 21:19:16 GMT

No virgin but it works fine ee doesn’t work

Re: iPad not connecting to network

Christopher_G — Fri, 02 Apr 2021 07:37:43 GMT

Hi @Newcastleandy

It may be worth speaking to our Technical Support team so that they can look into this for you.

Chris

Re: iPad not connecting to network

Newcastleandy — Fri, 02 Apr 2021 07:54:06 GMT

So I have to spend ages on the phone at probably a premium rate to resolve this issue,

to recap the SIM card doesn’t work in a brand new iPad, when I put another carriers SIM card in it works fine and I can access everything.

it seems that I will have to write the Credit I have off and find a service provider that SIM card actually , not impressed at all

Re: iPad not connecting to network

Christopher_G — Fri, 02 Apr 2021 08:24:31 GMT

Is the iPad locked to the other network, @Newcastleandy? You may need to have it unlocked in order to use an EE SIM in it.

Chris

Re: iPad not connecting to network

bristolian — Fri, 02 Apr 2021 08:27:15 GMT

Calls to EE C/S for PAYG issues are charged at a flat 25p per call. No-one's suggesting your credit will be lost.

Has this EE PAYG SIM ever worked in this tablet previously? If not, then a SIM-lock is a distinct possibility.

Re: iPad not connecting to network

Newcastleandy — Fri, 02 Apr 2021 10:00:05 GMT

All sorted by technical team thanks for your help

Re: iPad not connecting to network

Christopher_G — Fri, 02 Apr 2021 10:40:17 GMT

Good stuff, @Newcastleandy. Do you know what they did to fix it?

Chris

Re: iPad not connecting to network

Newcastleandy — Fri, 02 Apr 2021 11:16:02 GMT

They reactivated sim and all sorted