topic Re: Mobile Internet Download Slow Upload normal in Archived Posts

Mobile Internet Download Slow Upload normal

A71011 — Thu, 11 Nov 2021 20:53:00 GMT

Hi I live in rural wales, can not get ADSL or Fiber internet, A local company installed a dish on the side of my house with a built in 4G modem, worked fine for about 12 months could get speed test results in the 80Mbps down and 22Mbps upload as a business user on a business contract I rely on the internet for work on the 27/06/2021 I had a speed of 83.51Mbps according the speed test since that date the best I have had is 6.58Mbps sometimes as low as 0.51Mbps, Tried rebooting the Router, Tried Updating the router as the upload speed is still good I believe I am either been throttled or my Local mast is having a meltdown, What can I do to resolve this as its affecting my work

SINR is 16 to 17dB RSRP is 78dB My router is a MikroTik RBLHG-5HPnD

Re: Mobile Internet Download Slow Upload normal

A71011 — Thu, 11 Nov 2021 20:56:21 GMT

should also add the 4g modem in the router is a R11e-LTE

Re: Mobile Internet Download Slow Upload normal

EssexBoyEE — Thu, 11 Nov 2021 21:12:21 GMT

Check on the EE Status Checker to see if there Network issues.

Your Signal and SNR are good, can you get access to the Outdoor Router, check for correct Alignment, or Birds Nesting etc.

One of the downfalls of the Microtik Outdoor Routers is there not very water or moisture proof, as there's only a Plastic Flap to cover the SIM Card and RJ45 Plug / Socket, so I would also be checking the condition of these as well, especially the Ethernet Feeder lead and its condition.

Re: Mobile Internet Download Slow Upload normal

A71011 — Thu, 11 Nov 2021 21:15:33 GMT

been looking on my account on mobile data its saying "You don't have any data" not sure why its saying that?, the router condition is surprisingly good for its exposed location, as I am able to assess the config of the router run its cable tests, its also powered over the Ethernet and uploading fine I do not believe this is the cause

Re: Mobile Internet Download Slow Upload normal

A71011 — Thu, 11 Nov 2021 21:24:01 GMT

sorry forgot to thank you for replaying and trying to help, just getting very frustrated trying to download a project I need to finish for tomorrow, its over 30GB

Re: Mobile Internet Download Slow Upload normal

mikeliuk — Thu, 11 Nov 2021 21:31:26 GMT

Hi @A71011 ,

Do you know if the fast.com and speedtest.net measured bandwidth is any better first thing in the morning or late at night? This would reveal if it's a network congestion issue or something happening irrespective of how busy the network is.

I would recommend to make a note of the loaded latency number as I find that to be the best indicator of any throttling (unlikely). My unloaded latency is around 30 ms and normal loaded latency is over 600 ms. When I am throttled on Reserve Data, my loaded latency is around 60 ms as there's plenty of spare capacity and throttling prevents me from saturating my link and severely impacting the loaded latency.

On a previous service provider's network, a switch to 3G helped when I saw bad performance on 4G but all the times I've asked about this people find that 3G performs the same which indicates that it's not 4G signal congestion but more usually a backhaul issue. A reset of the radio sometimes causes you to camp on a better cell tower if the one you are currently connected to displays bad performance.

In the past, I've observed that poor download but good upload is a pretty reliable indicator of congestion in the service provider's network and possibly the backhaul.

Re: Mobile Internet Download Slow Upload normal

A71011 — Thu, 11 Nov 2021 22:04:12 GMT

thanks for the replay, I live on an Ireland in North Wales, Non of my village can get ADSL or fiber internet over 10 miles to the exchange, So we all relay on 4g or satellite internet there is only about 10 houses here and its over 75K per house if we want BT to provide internet or over 500k if its just me, so it would not surprise me if it was an overloaded tower there is only 1 mast locally for a few 1000 people acording to cellmapper.net

Re: Mobile Internet Download Slow Upload normal

A71011 — Thu, 11 Nov 2021 22:05:05 GMT

should also say time of day make no difference and average ping is around the 60ms

Re: Mobile Internet Download Slow Upload normal

mikeliuk — Thu, 11 Nov 2021 22:37:35 GMT

Hi @A71011 ,

It's worth getting the OpenSignal app to see if there is sufficient data in your area to see what the average download speed people are getting in your area. It's possible there might be a less congested network and a closer tower if the problem should get any worse.

I was previously with Three and in my area, roughly six months ago, the download speeds could drop under 1 Mbps so I survived on approx. 7 Mbps on 3G at those congested times.

If the performance bad at all times of the day, inclusive of 4am, that would suggest the network is not congested with users but just insufficiently provisioned or faulty somewhere. At 4am I've measured 130 Mbps down but never otherwise exceeded 80 Mbps, with 35 Mbps the more normal number.

From about 30 months of using 4G LTE mobile broadband, I've come to regard time of day fluctuations to be normal and suspect a fault if the performance is poor when everyone is asleep. I would be tempted to move the SIM into a mobile to confirm the performance is equally bad but I understand this may be difficult in your case.

Re: Mobile Internet Download Slow Upload normal

bristolian — Thu, 11 Nov 2021 22:54:49 GMT

Do you have similar speed issues with an EE mobile?

Re: Mobile Internet Download Slow Upload normal

EssexBoyEE — Thu, 11 Nov 2021 23:14:33 GMT

@A71011 just out of interest. If your using CellMapper what's the EE Mast enBid or Cell ID and roughly how far away from your Area, and which Band are you logged on to.

Re: Mobile Internet Download Slow Upload normal

mikeliuk — Thu, 11 Nov 2021 23:21:19 GMT

Hi @A71011 ,

As you are a business customer, it may be worthwhile to review the terms applicable to your contract. For example, you may judge the below to be applicable based on the facts you have presented here.

4.4 Where there is disruption to the Network, for example issues with
Network coverage, speed or other aspects of Your Service (including
disruption described at point 6.1.1) You must let Us know by calling
Us. We’ll investigate and take steps to resolve the disruption
reported. You may be entitled to a discount as set out at 4.5 below,
depending on the nature of the disruption You experience. In
addition, You may also have legal options, for example the right to
require Us to fix the problem, or the right to a refund under the
Consumer Rights Act 2015. For more information about these rights,
visit adviceguide.org.uk.
4.5 We would pro-rate your Monthly Charges or other recurring Charges
by up to 100% during a reported period of Network disruption where:
4.5.1 the disruption reported impacts the parts of the Network and the
Services You most frequently use; and
4.5.2 the disruption is considered to be severe based on Your previous
usage history and Our reasonable assessment of the impact of that
disruption on You, using appropriate diagnostics tools; and
4.5.3 an alternative mode of accessing the disrupted Services is
unavailable to You.

https://business.ee.co.uk/help/terms-and-conditions/business-terms-and-conditions/

Re: Mobile Internet Download Slow Upload normal

A71011 — Thu, 11 Nov 2021 23:31:22 GMT

Thanks for your response

Mast ID 16953

I am about 5 miles away

according to my router the band is b3