topic I purchased unlimited data but now showing as No Data in Archived Posts

I purchased unlimited data but now showing as No Data

Louisecollis — Tue, 02 Nov 2021 08:23:37 GMT

I’ll be without a WiFi connection for 2 weeks this month but still have to run my small business, so I purchased an unlimited data add-on yesterday for £25.

however, when I check my data usage it now says ‘! You do not have any data’

under allowance it says ‘null null left of null null’ acquired on 1st November, stacked.

is this just a quirk of the system or will I have no data this month.

thank you.

Re: I purchased unlimited data but now showing as No Data

Christopher_G — Tue, 02 Nov 2021 11:15:50 GMT

Hi @Louisecollis

Welcome to the community.

Are you able to browse the web and use your internet based apps on mobile data?

What does it say on our add-on status checker?

Chris

Re: I purchased unlimited data but now showing as No Data

Louisecollis — Tue, 02 Nov 2021 14:28:37 GMT

in the add-ons it is showing the ‘unlimited data pass’ and when I turn off the WiFi data is working, so I guess all is fine.
thank you

Louise

Re: I purchased unlimited data but now showing as No Data

Christopher_G — Tue, 02 Nov 2021 14:32:36 GMT

Yes, it sounds like it's OK, @Louisecollis.

It must be a problem with your online account. If you would like us to help with that, I'd recommend speaking to our technical support team.

Chris