topic Re: From "3" to EE (UK) No Mobile Data in Archived Posts

From "3" to EE (UK) No Mobile Data

JoseMarillion — Sat, 30 Oct 2021 00:21:44 GMT

Hello Community.

I have a Samsung J4+ with Android that I bought from "Three" UK and changed to EE (UK) keeping my previous number but I have no mobile data although I check my plan on "My EE" and it is correct. I tried changing APN, VPN, restarting and still not working.

Can someone help me?!! PLEASE!!!!

THANK YOU!!!!

Re: From "3" to EE (UK) No Mobile Data

Christopher_G — Sat, 30 Oct 2021 08:04:46 GMT

Hi @JoseMarillion

Welcome to the community. 🙂

Have you tried backing up your phone and resetting your phone to factory settings?

Chris

Re: From "3" to EE (UK) No Mobile Data

JoseMarillion — Sat, 30 Oct 2021 10:54:31 GMT

Hello Chris.

No I did not. Do I need to back up my files an data from my mobile If I do that?

Thank you for your support.

Re: From "3" to EE (UK) No Mobile Data

Christopher_G — Sat, 30 Oct 2021 12:51:37 GMT

Yes, I've included a link with some instructions on my previous reply, @JoseMarillion.

Chris

Re: From "3" to EE (UK) No Mobile Data

mikeliuk — Sat, 30 Oct 2021 13:35:24 GMT

Hi @JoseMarillion ,

If you plan to factory reset your device, you may as well give the below a try as it will do no harm given you plan to essentially wipe the device anyway. Good luck!

https://setup-ee.wdsglobal.com/internet

Re: From "3" to EE (UK) No Mobile Data

JoseMarillion — Sat, 30 Oct 2021 19:39:27 GMT

Hi Chris

I factory reseted my mobile and still the same problem; no acces to mobile data, not even the icon "4G" appears on the top of the screen. I called to 150 and they "refreshed" my system they said but nothing again. I checked de APN settings from EE to Android divices, nothing. Checked again my mobile, Samsung J4 Plus, and it works with 4G.

Can you tell me what I need to try now please?

Thank you

Re: From "3" to EE (UK) No Mobile Data

JoseMarillion — Sat, 30 Oct 2021 19:41:15 GMT

Hi Mike

I factory reseted my mobile and stiil not working the internet mobile data.

Thank you.

Re: From "3" to EE (UK) No Mobile Data

Christopher_G — Sun, 31 Oct 2021 08:15:36 GMT

Thanks for trying that, @JoseMarillion.

I'd recommend speaking to our technical support team again so they can continue looking into this.

Let us know what happens, it would be interesting to know what caused this.

Chris

Re: From "3" to EE (UK) No Mobile Data

Chris_B — Sun, 31 Oct 2021 08:22:12 GMT

@JoseMarillion Can you make/receive calls and texts ?