topic Re: Cannot purchase add-on data in Archived Posts

Cannot purchase add-on data

lalasmile — Fri, 29 Oct 2021 17:22:14 GMT

I got the sms from EE said my data ran out and I can buy extra data through Add-On.

However, it keeps saying error for 2 days and I tried to sms to 150 to "ADD DATA", i got the below sms reply:

Sorry, there is an issue at the moment and your pack cannot be added, please try again later.

I have tried 2 days already.

Re: Cannot purchase add-on data

lalasmile — Fri, 29 Oct 2021 17:44:55 GMT

When I use the app to try to buy extra data, there is no option for me to choose as well.

Re: Cannot purchase add-on data

XRaySpeX — Fri, 29 Oct 2021 18:12:03 GMT

Look at http://add-on.ee.co.uk/purchase when not connected to WiFi to see what it offers you.

Re: Cannot purchase add-on data

lalasmile — Fri, 29 Oct 2021 18:21:39 GMT

I just tried the link. I tried to click "Top up" but the page cannot be loaded. And I have no other options. Thanks.

Re: Cannot purchase add-on data

lalasmile — Fri, 29 Oct 2021 18:25:22 GMT

Re: Cannot purchase add-on data

XRaySpeX — Fri, 29 Oct 2021 18:26:13 GMT

Don't worry, your images were awaiting approval. I have now done so & they should appear soon.

Re: Cannot purchase add-on data

lalasmile — Fri, 29 Oct 2021 18:44:24 GMT

Many thanks. Please kindly advise what can I do as I have no data for 2 days which is very inconvenient. Thanks.

Re: Cannot purchase add-on data

XRaySpeX — Fri, 29 Oct 2021 18:53:53 GMT

There's nowt you can do. It can only be a bug in EE systems.

Re: Cannot purchase add-on data

lalasmile — Sat, 30 Oct 2021 09:03:45 GMT

Hi all

I got an update and hope this can help other people.

I called 150 and spoke to customer service. I have been advised that as I am on Flexi Plan, I am unable to add data anymore since late Aug due to the change of terms and conditions.

Re: Cannot purchase add-on data

XRaySpeX — Sat, 30 Oct 2021 09:21:43 GMT

Then why do add-ons appear as available in the current EE Flex non-standard charges price guide - December 2020 ?

@Christopher_G: Are you able to confirm or deny what OP has been told by CS which contradicts what is in latest Flex Price Guides?

Re: Cannot purchase add-on data

Christopher_G — Sat, 30 Oct 2021 10:46:09 GMT

The only thing I can see in the Flex terms and conditions that might be affecting this is that you cannot have more than two add-ons on your account at one time, @XRaySpeX.

Otherwise, you should be able to add a data add-on through the add-on portal.

Chris