topic Re: Unlimited Data plan 5G Iphone 13 in Archived Posts

Unlimited Data plan 5G Iphone 13

aliye263 — Tue, 26 Oct 2021 02:30:25 GMT

I took out another unlimited data plan on my upgrade. I don’t currently have my new iPhone yet so I understand currently that my unlimited data can not be used on my phone number until my handset is delivered. I see again today once my allowance has reset that it’s only gone to 84gb again and not unlimited taking into consideration that no gift data has taken place yet. I’m not sure why it’s not showing a 100gb like it use to on my old plan?. Also I can see that on a 5G plan you get to gift data 120gb?. It would mean I’m losing out on my fist data allowance amount as I’m unsure why it’s showing for the second time at 84gb only?. If it can only be put on that device number at that amount then it should surely be distributed across the other numbers on contract on the same account?. I will ring and enquire if I can’t receive any answers here.

Re: Unlimited Data plan 5G Iphone 13

Chris_B — Tue, 26 Oct 2021 04:24:58 GMT

@aliye263 nothing should be shared to other devices on your account from your new tariff even if you don’t have the new device.

if this was an upgrade then all the allowance will be on the that upgrade number/contract.

Re: Unlimited Data plan 5G Iphone 13

aliye263 — Tue, 26 Oct 2021 07:30:27 GMT

Sorry not sure you have understood as I don’t currently have my new handset. My data plan has been put onto my husbands number temporarily until my device arrives. This is what I was told and yes you can gift data share across your account if you have multiple family members. I’m not changing my existing number just upgrading my handset. I’m going to call EE think it would be easier as I was originally told weeks ago when I made the upgrades that I wouldn’t be charged for the new plans until the device was delivered but that’s not the case.

Sent from my iPhone

Re: Unlimited Data plan 5G Iphone 13

Leanne_T — Tue, 26 Oct 2021 08:16:13 GMT

Hi @aliye263

Thanks for coming to the community.

If you give us a call on 150, the team will be happy to help you with the plan and get your query looked into 🙂

Let us know how you get on.

Leanne.