topic Re: High data usage in Archived Posts

High data usage

Mattyman — Wed, 20 Oct 2021 13:42:21 GMT

Hi,

My data resets on the 20th of each month (today). I just went on to my EE app and it says I’ve already used 7.5 GB.

I have spent the entirety of the 20th on Wi-Fi besides a 30 minute walk at lunchtime where I did not use my phone so find it hard to believe that I’ve already used 7.5 GB of data on day one of the month

Has anyone had similar issues to this?

Re: High data usage

Mattyman — Wed, 20 Oct 2021 13:48:33 GMT

I should add. This displays as 152.5gb of 160gb remaining in the app. However when I click ‘what you used inside your plan’ it shows 112mb used

Re: High data usage

Katie_B — Wed, 20 Oct 2021 14:34:24 GMT

Hello @Mattyman.

Welcome to the community.

When you text AL to 150 what reports back?

Speak soon,

Katie 🙂

Re: High data usage

Mattyman — Wed, 20 Oct 2021 14:42:45 GMT

Hi @Katie_B

I received the following

Your current charges to go onto your next bill are £0.00 (this excludes line rental, VAT & any unprocessed charges). Your current allowances are: Unlimited UK minutes and Unlimited UK texts. You have 152.5GB remaining of your 160.0GB data allowance. This will refresh 20 Nov 2021.
You have used 0Bytes of free data this billing period, Reply FREE USAGE to see a full breakdown.

For a summary of your recent invoices and payments reply BILL or for info on our other Text Services, reply HELP or go to ee.co.uk/text150

Re: High data usage

Katie_B — Wed, 20 Oct 2021 14:46:24 GMT

Thanks for getting back to me @Mattyman.

I have sent you a private message for more details.

Katie 🙂