topic content lock in Archived Posts

content lock

abz121 — Mon, 04 Oct 2021 20:38:04 GMT

trying to turn my content lock off, it was on moderate before and I did not change it to stick, I am 17 and I am the only one with access to my PAYG sim and didn't get notified at all about it being on strick, just randomly stopped working. any advice?

Re: content lock

Northerner — Mon, 04 Oct 2021 21:13:27 GMT

Hi @abz121

Try logging into your MyEE app then - Settings - Content Lock - change this to off. Then restart your device.

If this doesn't work then unless you are 18 you cannot remove it fully I don't believe.

Thanks,

Re: content lock

XRaySpeX — Mon, 04 Oct 2021 22:24:04 GMT

You won't find the above settings for PAYG. On PAYG you can't control Content Lock from your MyEE. Instead you need to call EE with a credit card handy & pay a refundable token amount to prove you are over 18. But as you're only 17 you won't be able to.