topic Re: No mobile data service in Archived Posts

No mobile data service

SkyeBlue92 — Tue, 28 Sep 2021 12:57:09 GMT

I keep getting an alert through every few minutes saying "No mobile data service temporarily turned off by operator for sim 1". Phone says i have no data My EE account says I have plenty.

I have turn my data off but i'm still getting the alert through. I've switched everything off and on refreshed everything. Gifted myself more data from another device and that also didn't work. Switched of my phone data warning to see if that did anything, I have 31 GB data and i normally never go anywhere near over the limit and EE says I haven't. I checked all updates on my phone to see if it's a software issue but no luck. I've check my area coverage and that doesn't seem to be the issue either. Ran out of ideas...

Any Help is appreciated - Rachel

Re: No mobile data service

bristolian — Tue, 28 Sep 2021 13:45:27 GMT

Hi @SkyeBlue92

What phone are you using?

Re: No mobile data service

SkyeBlue92 — Tue, 28 Sep 2021 14:44:36 GMT

Hi @bristolian yea sorry it is a Samsung Galaxy S10

Re: No mobile data service

Katie_B — Tue, 28 Sep 2021 17:41:06 GMT

Hello @SkyeBlue92.

Thanks for confirming.

Does this happen in all locations?

Katie 🙂

Re: No mobile data service

SkyeBlue92 — Wed, 29 Sep 2021 17:36:23 GMT

Hi @Katie_B

Yea seems so couldn't make calls either said no service but showing 3 bars. I am getting texts but it seems to take awhile. Don't think anyone else in my area is having any issues.

Thanks Rachel

Re: No mobile data service

Katie_B — Wed, 29 Sep 2021 17:46:52 GMT

Thanks for getting back to me @SkyeBlue92.

Have you been able to report this to our technical care team?

Katie 🙂

Re: No mobile data service

SkyeBlue92 — Wed, 29 Sep 2021 18:30:07 GMT

@Katie_B

Hi no i haven't wasn't sure what to do as not sure if it's a network issue or if its something to do with the phone as it system updated recently. My data was working yesterday morning but now "not registered on network" appears when i try to make calls.

Re: No mobile data service

SkyeBlue92 — Wed, 29 Sep 2021 18:54:20 GMT

Don't know what happened but can now make calls. Assuming its been an area coverage issue.

Thanks

Re: No mobile data service

Leanne_T — Thu, 30 Sep 2021 06:48:19 GMT

Thanks for coming back and letting us know @SkyeBlue92

Have a lovely day 🙂

Leanne.