topic Re: internet in Archived Posts

internet

nicnacp — Wed, 22 Sep 2021 07:39:59 GMT

I am having trouble connecting to any 4g/internet connection without wifi, I have data and 4G but as soon as I leave the house it immediately goes down to one bar and always says "connecting" (never connecting)

Any tips/tricks on how I can resolve it with out getting an upgrade ? Its an Iphone 7plus

Re: internet

bristolian — Wed, 22 Sep 2021 07:59:10 GMT

Hi @nicnacp

Welcome to the EE community

Have you checked that mobile data is enabled on your device?

Does restarting your phone have any impact?

Re: internet

nicnacp — Wed, 22 Sep 2021 08:04:45 GMT

Yeah, my data is enabled and I've restarted it and took the sim out but there's no change. A colleague of mine thinks I may need a new sim.

Is there anything else you think I could do to improve it?

Re: internet

Leanne_T — Wed, 22 Sep 2021 08:46:03 GMT

Hi @nicnacp

Thanks for coming to the community.

Can you try the SIM card in another phone to see if the same happens?

Thanks 🙂

Leanne.

Re: internet

mikeliuk — Wed, 22 Sep 2021 17:25:11 GMT

Hi @nicnacp ,

Is the same problem of one bar and no data connection seen in all locations outside the house?

For example, at the supermarket, in the town centre, and at a place of work?

Re: internet

nicnacp — Thu, 23 Sep 2021 07:41:20 GMT

Hi,

I've just tried it in my friends phone, and its just the same, one bar.

could it be my sim card?

Re: internet

Leanne_T — Thu, 23 Sep 2021 08:17:39 GMT

Hi @nicnacp

Thanks for trying this, does anyone else on EE have the same problem?

Leanne.

Re: internet

nicnacp — Thu, 23 Sep 2021 11:00:40 GMT

hi,

No everyone on EE who I know have full bars.

Re: internet

Leanne_T — Thu, 23 Sep 2021 11:27:54 GMT

Thanks @nicnacp

You can find details on ordering a replacement SIM card on our How do I swap my SIM or get a new SIM? Help page.

Leanne.

Re: internet

nicnacp — Sun, 26 Sep 2021 12:38:32 GMT

Hi again,

I received a new SIM card but am unable to activate it because The lack of signal is preventing me from getting my 6 digit pin. I can’t even phone 150, it just says call failed. 🤷‍♀️

Re: internet

Leanne_T — Sun, 26 Sep 2021 13:37:43 GMT

Hi @nicnacp

Thanks for coming back to me.

Can you call us from another phone on 0800 079 8586? The team will be happy to help you get set up.

Leanne.

Re: internet

nicnacp — Mon, 27 Sep 2021 15:27:20 GMT

Hi,

I got through and activated my sim … the signal problem is still an issue. I’ve only just received a text that was sent at 9:15 this morning.

Re: internet

Leanne_T — Mon, 27 Sep 2021 16:10:04 GMT

Hi @nicnacp

Thanks for coming back to me.

Do we have any issues for your area showing on the EE Coverage and Status Checker?

Leanne.