topic Re: NO DATA in Archived Posts

NO DATA

PhilC7 — Fri, 24 Sep 2021 11:58:07 GMT

A new customer, SIM activated yesterday Samsung S8+. Mobile data not working?

Re: NO DATA

Chris_B — Fri, 24 Sep 2021 12:32:31 GMT

@PhilC7 Have you changed the APN setting on your device for EE ?

Re: NO DATA

PhilC7 — Fri, 24 Sep 2021 13:37:20 GMT

In one word - HUH? What are APN settings for the ill informed?

⁣Get BlueMail for Android

Re: NO DATA

bristolian — Fri, 24 Sep 2021 13:46:47 GMT

Hi @PhilC7

In what way is mobile data not working - can you explain what happens when you try to use it?

Is your device EE-supplied? Or is it SIM-free and being used with a SIM-only plan?

Presumably, but I'll ask, you can make & receive calls ok?

Re: NO DATA

PhilC7 — Fri, 24 Sep 2021 14:02:20 GMT

Hi

No problems with phone calls at all.

If I turn off WiFi, the 4G does not pop up - NOTHING happens, phone is offline.

⁣Get BlueMail for Android

Re: NO DATA

Leanne_T — Fri, 24 Sep 2021 14:42:47 GMT

Hi @PhilC7

Thanks for posting.

Can you try entering the settings in this post if they are currently different, EE APN Settings: Where to find them?

Leanne.

Re: NO DATA

PhilC7 — Fri, 24 Sep 2021 15:05:20 GMT

Hi

Have tried around 7 sets of settings, both from Google and from EE sites. None work

⁣Get BlueMail for Android

Re: NO DATA

Leanne_T — Fri, 24 Sep 2021 15:07:21 GMT

Thanks @PhilC7

Can you try logging into your My EE app and going to Settings, Mobile Data is this turned on?

Thanks 🙂

Leanne.

Re: NO DATA

PhilC7 — Fri, 24 Sep 2021 15:15:20 GMT

There is no such field under settings?

⁣Get BlueMail for Android

Re: NO DATA

Katie_B — Fri, 24 Sep 2021 17:02:26 GMT

Hi @PhilC7.

Please follow these steps:

Menu > Settings > Scroll down to 'Manage your settings' > Use mobile data (please ensure this is enabled).

Katie 🙂

Re: NO DATA

PhilC7 — Sun, 26 Sep 2021 06:09:32 GMT

There is no "Use mobile data" field there

Re: NO DATA

Leanne_T — Sun, 26 Sep 2021 06:48:03 GMT

Thanks for coming back @PhilC7

Are you in the UK at the moment or roaming?

Thanks.

Leanne.