topic Re: Data stolen in Archived Posts

Data stolen

Fluffsfrr — Tue, 21 Sep 2021 00:08:31 GMT

All data just got munched whilst on WiFi, 5 mins between 80% and 100% warnings. I have 15GB so that 3GB in 5 mins??????

Regular data usage is <4GB

Travelling tomorrow too, train for 5 hours are you kidding me!!

Plus when I came on the EE to check it asked me to turn WiFi off???!!!??

@Ee support @Help

Re: Data stolen

Northerner — Tue, 21 Sep 2021 05:31:09 GMT

Hi @Fluffsfrr

If you text BA to 150 what does it say your allowance stands at?

Thanks

Re: Data stolen

354- — Wed, 22 Sep 2021 19:50:35 GMT

What does the device's data counter infographic show?

Any device updates - iOS 15?

Any apps synchronising/ scheduled downloading of files? Multimedia, photos, videos , one drive, podcasts, films, streaming music/video, video calls, etc?

Tethering perhaps to another device, laptop / tablet, that was needing software updates too?

Re: Data stolen

Fluffsfrr — Wed, 22 Sep 2021 20:45:03 GMT

Not been able to post reply as no data, I bought another gig to tide me over till 23rd, it got eaten same day 😞

no idea what’s happening, kinda worried that my next 15GB is gonna be swallowed to.

this is first time this has ever happened, not changed any details and I’ve had the iPhone XS since launch. I did update to iOS 15 but surely that can’t have anything to do with it???

so annoying being in a different city with no service, at this point my phone is a glorified camera

thanks for any help given.

and yeah currently there’s 0 data available.

would EE shop be able to help as there’s one within walking distance

Re: Data stolen

Fluffsfrr — Wed, 22 Sep 2021 20:59:03 GMT

Oh yeah and battery seems to be effected too

Re: Data stolen

Leanne_T — Thu, 23 Sep 2021 07:05:32 GMT

Hi @Fluffsfrr

Thanks for coming to the community.

Did you update your phone using data or WiFi?

If you go into Settings > Battery > Battery Health, what does your maximum capacity show?

Thanks 🙂

Leanne.

Re: Data stolen

Fluffsfrr — Thu, 23 Sep 2021 10:38:04 GMT

Hi thanks for replying

I updated over WiFi whilst still at home.

My battery shows status “SERVICE”

And the health is 79%, do you think this could be causing it.

As mentioned before, I’ve not changed any settings and have been without issue until the night before I leave for holiday first time in years (smh)

Thanks

Re: Data stolen

Leanne_T — Thu, 23 Sep 2021 11:52:28 GMT

Hi @Fluffsfrr

Thanks for coming back to me.

You can find details on this message in the If you see 'Your iPhone battery may need to be serviced' - Apple Support page.

For your data, you can find help on your data usage in our How much data am I using on EE? post.

Leanne.