topic Re: Mobile WiFi less than 0.5mps in Archived Posts

Mobile WiFi less than 0.5mps

CarmenB72 — Mon, 20 Sep 2021 20:56:25 GMT

Live on a boat and use EE mobile WiFi for everything inc. work. Used to get between 4 & 5 mps download, now less than 0.5mps, anyone else have this annoying issue?

Re: Mobile WiFi less than 0.5mps

bristolian — Mon, 20 Sep 2021 21:58:47 GMT

Hi @CarmenB72

Welcome to the EE community.

How long have you had this problem for, and are EE mobiles similarly affected?

Is anything reported on the coverage & status tool for your area? If you select "check status" this checks for known issues in your locality and allows for reporting of suspected problems.

Re: Mobile WiFi less than 0.5mps

CarmenB72 — Tue, 21 Sep 2021 09:07:23 GMT

Morning,

Yes I have checked disruptions in my local area and nothing is showing, I normally get a text message when there are issues but nothing has been received 😞

Re: Mobile WiFi less than 0.5mps

mikeliuk — Tue, 21 Sep 2021 09:25:29 GMT

Hi @CarmenB72 ,

Is the performance consistently bad when you reset the radio by rebooting? Or when you leave connected overnight and try in the early morning?

Is the bad performance confirmed by both fast.com and speedtest.net and what latency/ping do you currently see? (30 ms is pretty good, 60 ms would be ok-ish.)

I would recommend to access your mobile router's management GUI, following online documentation, to see if you can find the SNR or SINR parameter (it's possible your device may not show this).

Are you able to move the SIM to an unlocked mobile to check if the issue is the same?

Re: Mobile WiFi less than 0.5mps

bristolian — Tue, 21 Sep 2021 12:43:24 GMT

A few simple checks would be whether your data speeds vary depending on time of day etc, and whether your indicated signal strength has noticeably reduced.

The coverage checker has the facility to "report a problem" if nothing is shown, and you're confident there's a network issue needs a closer look.

A good test of whether this is potentially a device or network issue, is if other EE users/devices are affected.