topic Re: 'You don't have any data' in Archived Posts

'You don't have any data'

TST48 — Fri, 10 Sep 2021 08:45:40 GMT

I currently have a 200GB monthly plan and this current month, I haven't used any data, however, when I go onto MyEE, it says 'You don't have any data'. I don't understand how this could be since I haven't used mobile data a single time in the past month. Please help

Re: 'You don't have any data'

bristolian — Fri, 10 Sep 2021 10:19:02 GMT

Hi @TST48

When was your bill refresh date? And are you using Android or iOS?

What does your allowance report as if you text BALANCE or AL , to 150?

Re: 'You don't have any data'

TST48 — Fri, 10 Sep 2021 10:40:45 GMT

Hi @bristolian. My last refresh date was the 13th of August and I am using an Android phone.

Also when I message AL or BALANCE to 150, it says that I have no data remaining. I checked the breakdown of where my data has gone on my EE account as well and it says there was an error loading it.

Re: 'You don't have any data'

bristolian — Fri, 10 Sep 2021 11:08:39 GMT

Are you able to use mobile data services - and this is just a billing issue - or are you getting any errors when doing so?

Re: 'You don't have any data'

TST48 — Sun, 12 Sep 2021 14:09:58 GMT

It just fixed itself all of a sudden. Must've been a bug or something

Re: 'You don't have any data'

Christopher_G — Mon, 13 Sep 2021 07:31:09 GMT

That's good, @TST48

Thanks for letting us know.

Chris 🙂