topic Google play purchase in Archived Posts

Google play purchase

marthann — Tue, 07 Sep 2021 19:57:39 GMT

Hi since my last bill was paid. I have not been able to do any subscription or buy anything on Google play or any other site that has mobile billing. I have called and spoken to several customer service and technical help but nothing has fixed it.

I have removed the billing carrier from Google play and them installed it again but I keep getting the same message. What can I do to get it sorted as it has been a week now and I am no further on to getting it sorted.

Re: Google play purchase

Timbo96 — Tue, 07 Sep 2021 20:23:52 GMT

Speak with CS again. You need to to get them to remove the Third Party Bar - it's different than normal extra charges spend cap.

Re: Google play purchase

marthann — Thu, 09 Sep 2021 08:49:27 GMT

thank you for your advice. I have spoken to Customer Services and they have said there are no third party bars on my account. it seems to be a technical issue and they have said they are looking in to it

Re: Google play purchase

Leanne_T — Thu, 09 Sep 2021 08:59:17 GMT

Thanks for the update @marthann

Hope this is sorted soon for you 🙂

Leanne.