topic Re: Data add on in Archived Posts

Data add on

Elisahp — Tue, 07 Sep 2021 02:07:37 GMT

I just bought a 3Gb add-on and it is recorded correctly in my usage history. However the data total is only showing 1 Gb added.

Thanks

Re: Data add on

Leanne_T — Tue, 07 Sep 2021 07:48:57 GMT

Morning @Elisahp

Thanks for coming to the community.

If you log into your My EE app and select add-ons, what data add-on is showing?

Speak soon 🙂

Leanne.

Re: Data add on

Elisahp — Tue, 07 Sep 2021 07:55:34 GMT

Hi Leanne

Thanks for replying, I have spoken online with your team who have now helped me, although they were apparently unable to see the purchase.

I bought 3Gb at 6 GBP which last night was showing in the history however only 1 Gb was added to data. Then today, the 3Gb in history was showing as only 1Gb too and I couldn't see the data at all.

Given someone else who has posted here has the same problem, it is not isolated so probably still needs to be followed up with your technical team.

Thanks

Re: Data add on

Leanne_T — Tue, 07 Sep 2021 08:14:25 GMT

Thanks for coming back and letting us know @Elisahp

Have a lovely day.

Leanne.