topic Re: I need more data in Archived Posts

I need more data

ydonetworkssuck — Mon, 06 Sep 2021 07:52:28 GMT

One of the phones on my business account is out od data. I used to be able to gift data. All the help suggests I can. However when I try to add data the only options are a range of silly 'passes' for apple, gaming etc. I don't want specific sites, I need DATA just data. Just more until the allowance renews on the 13th. Why can't I add this? or perhaps, why can't I find it? does EE not want to sell me more data. We're out of contract and to be honest after seeing how a friend manages his on Vodafone with ease, I'm tempted to move all four accounts. This has happened several times in the last 18 months and each time we've just ended up waiting for the allowance to renew because I couldn't make any progress.

Re: I need more data

mikeliuk — Mon, 06 Sep 2021 08:56:00 GMT

Hi @ydonetworkssuck ,

In your list of silly passes, is there a button labelled "Data"? That's where I find my option to buy data with a consumer pay-monthly, sim-only contract.

Does this link give you any relevant functionality, assuming you are able to visit it without data? http://add-on.ee.co.uk/purchase (probably depends on what sort of service you have with the service provider, e.g. PAYG or pay monthly).

Re: I need more data

XRaySpeX — Mon, 06 Sep 2021 10:35:13 GMT

@mikeliuk wrote:

Does this link give you any relevant functionality, assuming you are able to visit it without data?

You can! Accessing that link is not going on the general Net but is entirely within EE's network, on PAYG or contract.