topic Re: Refreshed data already partly used in Archived Posts

Refreshed data already partly used

Anb666 — Sun, 05 Sep 2021 07:25:02 GMT

Have a 200gb data limit. Refreshes on the 5th of the month. Leave my phone in battery saver which restricts data anyway as I sleep. Wake up and check the refresh and it's saying I have 194.3gb left. That's a pretty massive chunk gone.

Checked for more information on Al text 150 and it's all correct. On the bill it says stops on the 4th and resets on the 5th but I stopped using my phone by 11pm on the 4th and wasn't hotspotting. anything

Re: Refreshed data already partly used

Chris_B — Sun, 05 Sep 2021 07:36:45 GMT

@Anb666 And if you look at the data usage settings on your device for data used what apps are using data.

Re: Refreshed data already partly used

Anb666 — Sun, 05 Sep 2021 07:43:20 GMT

Good idea, it's saying 214mb used today.

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Re: Refreshed data already partly used

Leanne_T — Sun, 05 Sep 2021 08:08:16 GMT

Hi @Anb666

Thanks for coming to the community.

Please see our How much data am I using on EE? post, for tips to optimise your EE data allowance.

Thanks 🙂

Leanne.

Re: Refreshed data already partly used

Anb666 — Sun, 05 Sep 2021 08:17:20 GMT

Thanks for the quick responses in the community. Managed to get hold of someone on live chat and they said it was an error and reset it.

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Re: Refreshed data already partly used

Leanne_T — Sun, 05 Sep 2021 08:19:06 GMT

Thanks for letting us know @Anb666

Have a lovely Sunday 🙂

Leanne.