topic Re: 4G Not working to send anything in Archived Posts

4G Not working to send anything

Elaine1984 — Mon, 30 Aug 2021 20:47:30 GMT

My daughters phone is a second line contract. She’s had it for a few months now but having trouble with her 4G. She can receive Snapchat’s, WhatsApp’s and notifications but she can’t reply to anything. Any help would be appreciated! Thankyou.

Re: 4G Not working to send anything

Northerner — Mon, 30 Aug 2021 20:51:48 GMT

Hi @Elaine1984

You need to disable the content lock on her line. You can do this via EE app.

If she can receive data then it will be the content lock which is the issue for sending.

Thanks

Re: 4G Not working to send anything

Elaine1984 — Mon, 30 Aug 2021 21:00:18 GMT

Thankyou so much @Northerner . That seems to of worked!

Re: 4G Not working to send anything

Elaine1984 — Mon, 30 Aug 2021 21:02:08 GMT

although it does keep dropping off! Weird….it is working much better than before though.