topic Re: Re: My EE maintenance Friday 27 August in Archived Posts

Re: My EE maintenance Friday 27 August

TrinnyD — Fri, 27 Aug 2021 23:27:59 GMT

Is there another way to gift data please? My daughter is at Reading Festival and her data has run out and I can’t get onto the app to give her more aargh!! I’m worried if she loses her friends she won’t be able to get in contact via social media.

Re: Re: My EE maintenance Friday 27 August

Christopher_G — Sat, 28 Aug 2021 07:52:34 GMT

Hi @TrinnyD

Welcome to the community.

Sorry to hear that you had problems gifting data. Are you able to get on the app to do it now?

If you still can't get access, give our mobile care team a call on 150 and they'll do it manually for you.

Chris

Re: Re: My EE maintenance Friday 27 August

TrinnyD — Sat, 28 Aug 2021 09:51:45 GMT

Many thanks, it was back up by 7am this morning and has now been gifted-phew! Just a bit concerned late last night that she may have been separated from friends and unable to locate her tent, etc.

Re: Re: My EE maintenance Friday 27 August

Christopher_G — Sat, 28 Aug 2021 10:01:56 GMT

Have you heard from her this morning, @TrinnyD? Is she OK?

Glad it's working now for you.

Chris

Re: Re: My EE maintenance Friday 27 August

TrinnyD — Sat, 28 Aug 2021 10:06:30 GMT

Yes she’s thanked me for the data (which was surprising considering the early hour 😂). Thanks very much for your concern.

Petrina

Re: Re: My EE maintenance Friday 27 August

Christopher_G — Sat, 28 Aug 2021 10:17:06 GMT

Ah that's nice, @TrinnyD. 🙂

Thanks for understanding and sorry you weren't able to gift last night.

Hope she enjoys the rest of the festival. 🙂

Chris