topic Re: Unable to buy data in Archived Posts

Unable to buy data

bobinfleet37 — Thu, 26 Aug 2021 19:39:07 GMT

Hi, I have just registered my new data sim but when I try to buy data I get to the page to enter and confirm my number and the page just refreshes.

Re: Unable to buy data

Christopher_B — Fri, 27 Aug 2021 07:09:10 GMT

Hi @bobinfleet37

I hope you're well and having a nice Friday, other than this issue of course.

Could I ask you to clear the cache and cookies on your browser and try this again?

Thanks

Chris

Re: Unable to buy data

bobinfleet37 — Fri, 27 Aug 2021 14:10:46 GMT

Did not work, entered my number, then click continue then page came up error did not complete capcha. Funny thing is there is no capch on the page. T hink I will sign up with 3.

Re: Unable to buy data

Christopher_B — Fri, 27 Aug 2021 14:13:27 GMT

I'm sorry that didn't help @bobinfleet37

Could I please check, is your data SIM in a phone or a mobile broadband device?

Thanks

Chris

Re: Unable to buy data

bobinfleet37 — Fri, 27 Aug 2021 14:21:09 GMT

Hi, it's in a huawei mobile router

Re: Unable to buy data

Leanne_T — Fri, 27 Aug 2021 14:36:02 GMT

Hi @bobinfleet37

Thanks for coming back to us.

Are you viewing http://add-on.ee.co.uk/ from a browser connected to the WiFi device?

Thanks.

Leanne.

Re: Unable to buy data

bobinfleet37 — Fri, 27 Aug 2021 14:38:47 GMT

Yes. I inserted my ee sim and created my account. But ran into problems when I tried to buy data.

Re: Unable to buy data

Leanne_T — Fri, 27 Aug 2021 14:46:51 GMT

Hi @bobinfleet37

Are you trying to buy data through your My EE account?

Can you try using the link above to see if you can purchase data?

Thanks 🙂

Leanne.

Re: Unable to buy data

bobinfleet37 — Fri, 27 Aug 2021 14:53:42 GMT

Yes, tried it using ee website on laptop with win10, and on the downloaded app on my mobile. At first on the page where you enter your number then click continue it just kept going back to enter your number. then today I tried, entered my number clicked continue then a page came up with error did not click capcha, but there wasn't a capcha on the page to click.

Re: Unable to buy data

Leanne_T — Fri, 27 Aug 2021 14:56:54 GMT

Thanks @bobinfleet37

In this case, please get in touch with our Mobile Care team, they will help you get this looked into and set up the data add-on.

Leanne.

Re: Unable to buy data

bobinfleet37 — Fri, 27 Aug 2021 15:36:27 GMT

Well after 5mins with Smarty, I'm up and running. Sorry EE, you have to get your website sorted.

Re: Unable to buy data

Leanne_T — Fri, 27 Aug 2021 16:01:42 GMT

I am very sorry to hear that @bobinfleet37

I hope you have a lovely weekend.

Leanne.