topic Re: Trouble buying add ins in Archived Posts

Trouble buying add ins

LD18 — Mon, 23 Aug 2021 07:50:44 GMT

Anyone else having trouble with buying add ons

ive been trying to buy data for the past few days and it’s saying this page is experiencing technical issues.

Re: Trouble buying add ins

Leanne_T — Mon, 23 Aug 2021 09:53:35 GMT

Hi @LD18

Welcome to the community.

Can you purchase data if you visit add-on.ee.co.uk, when not connected to WiFi?

Speak soon 🙂

Leanne.

Re: Trouble buying add ins

EE_lad — Mon, 23 Aug 2021 12:22:31 GMT

The problem i had was that there is an addon advertised (even now) as 3GB for 7 days at £6 BUT it is actually only 1GB for £10

Almost a scam

Re: Trouble buying add ins

EE_lad — Mon, 23 Aug 2021 12:23:41 GMT

I uploaded a proof picture for this but somehow is lost!

Re: Trouble buying add ins

Leanne_T — Mon, 23 Aug 2021 12:27:19 GMT

Thanks @EE_lad

Is this add-on showing available when you log into your My EE account?

Thanks 🙂

Leanne.

Re: Trouble buying add ins

EE_lad — Tue, 24 Aug 2021 12:07:00 GMT

Yes it is and still does today. See the list is fiction What has been added is 1GB for £10 but I was refunded £4 after I contacted. The chooses another and Active addons are just false

Todays screenshot

Re: Trouble buying add ins

EE_lad — Tue, 24 Aug 2021 12:09:01 GMT

Still cant see the screenshot 🙄

Re: Trouble buying add ins

Leanne_T — Tue, 24 Aug 2021 12:15:25 GMT

This will need to be approved before this can be viewed @EE_lad

Have you spoken to our Mobile Care team?

They will be able to get this looked into for you.

Leanne.

Re: Trouble buying add ins

EE_lad — Tue, 24 Aug 2021 13:36:56 GMT

Yes I spoke to someone regarding the anomaly, but the detail as shown advertised persists.

It makes no sense to me why this should be. Even the "Active" pack is listed incorrectly. I was told the packs have all been changed and that I should log out and back in, but this changed nothing.

You are advertising incorrect information and need to sort things. I would suggest that your website is not the most robust out there and constantly gives misleading information (I'm on Pay as you go) but I cant get a better deal on any pay monthly set up given I've been receiving booster packs for over 3 years. There's nothing to match it

Re: Trouble buying add ins

Leanne_T — Tue, 24 Aug 2021 14:58:29 GMT

Hi @EE_lad

Thanks for coming back to me.

Have you tried deleting the app and reinstalling this?

Do you get the same details if you log into your My EE account online?

Leanne.

Re: Trouble buying add ins

EE_lad — Tue, 24 Aug 2021 16:25:57 GMT

Yes on both counts

Re: Trouble buying add ins

Leanne_T — Tue, 24 Aug 2021 17:17:48 GMT

Thanks @EE_lad

In this case, your My EE account will need to be looked into. To do this please get in touch with our Pay as you go Care team.

They can run through some further troubleshooting with you.

Thanks.

Leanne.