topic Re: No mobile data in Archived Posts

No mobile data

VP21 — Thu, 19 Aug 2021 21:18:40 GMT

Mobile data started to go off a few days ago but would come back on after a soft restart, now since then it's gone off all together, tried everything from turning airplane mode on and switching phone off then turning on after a couple of minutes to going into ee app and turning the content lock on, reboot phone, turn it off.

Still no joy!

Phone is a

Huawei i30pro 😭😭😭😭😭😭

Please help!! 🙏🏼🙏🏼🙏🏼

Re: No mobile data

Chris_B — Fri, 20 Aug 2021 06:33:46 GMT

@VP21 take the Sim card out and give it a clean with a damp cloth now make sure it’s dry before you put it back into the device and test.

Re: No mobile data

Jon_K — Fri, 20 Aug 2021 07:12:29 GMT

Hi @VP21.

I see you've had some great advice already, let us know how you get on with that.

Do you get a 4G symbol in the top corner of your phone?

Jon

Re: No mobile data

mikeliuk — Fri, 20 Aug 2021 07:43:37 GMT

Hi @VP21 ,

Can you still make and receive calls, and send and receive text messages?

Re: No mobile data

VP21 — Fri, 20 Aug 2021 18:22:09 GMT

Hi mate, no I don't get a 4g signal and it greys out the mobile data button in the settings, had a update for my phone yesterday and that fixed the issue for a few hours but since then it just keeps going off

Re: No mobile data

VP21 — Fri, 20 Aug 2021 18:23:06 GMT

Hi,

No I can't make calls, msgs or go online without wifi

Re: No mobile data

VP21 — Fri, 20 Aug 2021 18:24:17 GMT

Hi, this works as only a temporary fix.

Re: No mobile data

Christopher_G — Sat, 21 Aug 2021 07:10:16 GMT

Hi @VP21

Are there any maintenance works in your area? You can check the network status on our coverage checker online.

Chris