topic Re: Mobile data usage in Archived Posts

Mobile data usage

lmazza — Mon, 16 Aug 2021 12:07:15 GMT

I received a text saying that I have already used up 80% of data when my monthly contract refreshed only a week ago. It says that I have already used 97.5GB out of 106GB which seems impossible to me, as usually I never use up all my data within a month let alone a week. I believe there's been some sort of mistake, could someone please help me out? Thank you.

Re: Mobile data usage

Chris_B — Mon, 16 Aug 2021 12:55:38 GMT

@lmazza You’ll need to call customer services and speak with them about this. It’s 150 from your device.

just a quick question your device reports your data usage, roughly how much have you used in this week ?

Re: Mobile data usage

mikeliuk — Mon, 16 Aug 2021 14:33:10 GMT

Hi @lmazza ,

In addition to the above good advice, does the following link confirm the information advised in the text message?

http://add-on.ee.co.uk/status

Re: Mobile data usage

lmazza — Wed, 18 Aug 2021 15:25:45 GMT

Hi @mikeliuk @Chris_B thanks for your suggestions. I have just checked the link that Mike has sent and it shows that I have 97.4GB left out of 106GB, so I must have misread it as having used up 97.4GB. Nevertheless, I am unsure why I still received the text message about using up 80%?

Re: Mobile data usage

bristolian — Wed, 18 Aug 2021 20:17:19 GMT

Could you post the exact text of the message you received?

Re: Mobile data usage

mikeliuk — Wed, 18 Aug 2021 21:24:16 GMT

Hi @lmazza ,

I would be tempted to ignore the issue unless it happens again.

Probably best to keep some screenshots of the data amount in case some hiccup happens and you need to prove the amount you currently have. Good luck!