topic Re: Re: Santander Mobile app in Archived Posts

Re: Santander Mobile app

Shaan123 — Mon, 09 Aug 2021 23:41:32 GMT

Hi there, having the same issue as poster, mobile data works for everything else but the Santander banking app since switching to the 5G plan. Any fix on this?

Re: Re: Santander Mobile app

Jon_K — Tue, 10 Aug 2021 06:59:58 GMT

Hi @Shaan123.

If you drop your connection down to 4G, can you use the app?

What phone are you using?

Jon

Re: Re: Santander Mobile app

Shaan123 — Tue, 10 Aug 2021 11:24:26 GMT

Switched to 4G only, still says the same thing. 5G is only in certain areas in my town so it’s mostly 4G. Phone is a iPhone 12 Pro Max.

Re: Re: Santander Mobile app

Jon_K — Tue, 10 Aug 2021 12:15:33 GMT

Thanks @Shaan123.

Does the app work on WiFi?

Do you have any trouble with other apps using 4G or 5G on your phone?

Jon

Re: Re: Santander Mobile app

Shaan123 — Tue, 10 Aug 2021 12:57:18 GMT

Works fine on WiFi, everything else works on 4G/5G. It’s been happening since I upgraded my sim.

Re: Re: Santander Mobile app

Jon_K — Tue, 10 Aug 2021 14:05:46 GMT

Thanks @Shaan123.

I'd recommend getting in touch with our Tech Gurus about this.

They will be able to investigate further and hopefully find a way of getting this to work.

Jon