topic Re: 'Unlimited' data suddenly has a limit now? in Archived Posts

'Unlimited' data suddenly has a limit now?

FuchsiaShock — Thu, 05 Aug 2021 20:35:12 GMT

My unlimited internet just cut out, and when I tried to find out why, I saw that the 4GEE app on my phone is telling me my 200GB data has run out.

Problem is, I have an unlimited data plan, as can quite clearly be seen when I look at my tariff in the very same app.

I'm paying £55 a month, and this is really making me think I ought to take my business somewhere else.

Re: 'Unlimited' data suddenly has a limit now?

MonsterMonster — Thu, 05 Aug 2021 20:39:43 GMT

I think there is a problem. When I just logged on to My EE it's saying we have no data left and we're unlimited.

Re: 'Unlimited' data suddenly has a limit now?

FuchsiaShock — Thu, 05 Aug 2021 20:42:12 GMT

Ah. Another technical glitch? Great.

I guess there's some small solace in knowing I'm not the only one affected.

Re: 'Unlimited' data suddenly has a limit now?

EssexBoyEE — Thu, 05 Aug 2021 21:47:12 GMT

What does it tell you if you go to the Link below whilst on Mobile Data (not using WiFi)

http://add-on.ee.co.uk/status

Re: 'Unlimited' data suddenly has a limit now?

FuchsiaShock — Thu, 05 Aug 2021 22:08:48 GMT

I'm with another provider for my actual mobile phone, so it just tells me I need to be on EE to get that information.

Re: 'Unlimited' data suddenly has a limit now?

EssexBoyEE — Thu, 05 Aug 2021 22:18:57 GMT

@FuchsiaShock wrote -I'm with another provider for my actual mobile phone, so it just tells me I need to be on EE to get that information.

OK, that's cool, does this Other Phone Provider not have it's Own Community Forum, or you just here because it a nice place to be. 😉

Re: 'Unlimited' data suddenly has a limit now?

XRaySpeX — Fri, 06 Aug 2021 01:46:19 GMT

@FuchsiaShock : If you are referring to an EE unlimited SIM in a mobile router, look at http://add-on.ee.co.uk/status from a device connected to your mobile router by WiFi to see your data & credit status.

Re: 'Unlimited' data suddenly has a limit now?

FuchsiaShock — Fri, 06 Aug 2021 03:09:55 GMT

@EssexBoyEEwrote:

OK, that's cool, does this Other Phone Provider not have it's Own Community Forum, or you just here because it a nice place to be. 😉

---

I apologise if I've not been clear enough- I have a 4GEE mobile broadband router with EE, and my mobile phone is with another provider. The other phone provider isn't going to be able to help me with the failure of EE's service, for obvious reasons.

EE's service is the one that has failed, EE are going to have to be the ones who fix it.

Re: 'Unlimited' data suddenly has a limit now?

FuchsiaShock — Fri, 06 Aug 2021 03:14:38 GMT

@XRaySpeXWhen I do that it says:

0MB left

0MB

You don't have any data

Your data allowance will start again on 09/08/2021

Re: 'Unlimited' data suddenly has a limit now?

Christopher_G — Fri, 06 Aug 2021 07:45:00 GMT

Hi @FuschiaShock

Sorry to hear that you're having some problems with your plan.

I'd recommend speaking to our Mobile Care team so that they can make sure everything is correct from our side.

Chris

Re: 'Unlimited' data suddenly has a limit now?

EssexBoyEE — Fri, 06 Aug 2021 08:21:27 GMT

@FuchsiaShock -

0MB

You don't have any data

Your data allowance will start again on 09/08/2021

If http://add-on.ee.co.uk/status is showing 0mb, then its unlikely your EE SIM is currently configured for Unlimited Data, Ring CS on 150 and ask them to confirm your Plan Details, if you are UL then there is an issue with your Plan.

Re: 'Unlimited' data suddenly has a limit now?

FuchsiaShock — Fri, 06 Aug 2021 12:00:07 GMT

I contacted the mobile care team, there was something weird going on at EE's end, so they reset it and (touch wood) things are working again.

Re: 'Unlimited' data suddenly has a limit now?

Leanne_T — Fri, 06 Aug 2021 13:15:30 GMT

Thanks for coming back and letting us know @FuchsiaShock

Leanne.