topic Re: Very low 4g download speed after upgrade in Archived Posts

Very low 4g download speed after upgrade

tonto989 — Sat, 31 Jul 2021 10:04:22 GMT

Please help. Ever since I upgraded to a sim only unlimited data package, my download speed is rubbish ie. Less than 1Mbps however the upload is around 10Mbps.

Any help would be much appreciated

Re: Very low 4g download speed after upgrade

Christopher_B — Sat, 31 Jul 2021 12:12:22 GMT

Hi @tonto989

I hope you're well and having a nice weekend, other than this issue of course.

When you took your new deal, did you get a new SIM card, or did it just switch on the one you already had?

Thanks

Chris

Re: Very low 4g download speed after upgrade

tonto989 — Sat, 31 Jul 2021 12:56:48 GMT

Hi Chris, it switched on my existing sim card.

Re: Very low 4g download speed after upgrade

Christopher_B — Sat, 31 Jul 2021 12:58:43 GMT

Thanks tonto989

What make and model phone are you using at the moment?

Thanks

Chris

Re: Very low 4g download speed after upgrade

tonto989 — Sat, 31 Jul 2021 13:00:18 GMT

Its a Samsung Galaxy S10

Re: Very low 4g download speed after upgrade

Christopher_B — Sat, 31 Jul 2021 13:02:20 GMT

Thanks @tonto989

I would like to try doing something called a network refresh, to do that please follow the below instructions:

Step 1: Go to settings or Swipe down notification panel and tap on settings gear icon

Step 2: Tap on General management

Step 3: Tap on Reset under reset section

Step 4: Tap on Reset network settings

Step 5: Press Reset settings button

Step 6: Again tap on Reset settings

Once you have followed these steps you will need to re-enter any WiFi passwords you have saved. Please let me know if this helps.

Thanks

Re: Very low 4g download speed after upgrade

tonto989 — Sat, 31 Jul 2021 13:06:56 GMT

Hi,

I just tried that and it is no better. Download 1.16Mbps Upload 6.56Mbps

Re: Very low 4g download speed after upgrade

Christopher_B — Sat, 31 Jul 2021 13:12:41 GMT

@tonto989 As that hasn't worked it would be a good idea to check for any issues in the area

You can do that on our Coverage and Network Status Checker, if it shows no issues then you can report the issue on there and our engineers will look into it as soon as possible.

Thanks

Chris

Re: Very low 4g download speed after upgrade

tonto989 — Sat, 31 Jul 2021 13:18:20 GMT

Hi Chris.

As it has been like it for a while and the same elsewhere, I doubt its a network problem. But I will check anyway.

Thanks for your help..

Re: Very low 4g download speed after upgrade

Christopher_B — Sat, 31 Jul 2021 13:25:03 GMT

@tonto989 In that case it may be best to have a chat with our customer care team, so they can dig into this a little deeper with you.

Thanks

Chris

Re: Very low 4g download speed after upgrade

EssexBoyEE — Sat, 31 Jul 2021 14:11:45 GMT

Check under Mobile network Settings, Preferred Network is set to 4G.

If it's a Dual SIM check the above for both SIM Slots paying particular attention to the SIM Slot that is in use.

Also check your APN Settings are correct for the SIM or if Dual SIM both APN settings.