topic From old Nokia 1520 to a new 1520 DATA issues now in Archived Posts

From old Nokia 1520 to a new 1520 DATA issues now

SSmith60 — Sun, 18 Jul 2021 12:58:50 GMT

Hi folks my first time in the community. Had issues with my old Nokia 1520 (screen issues) Bought a used 1520 locked to EE from ebay. Though it would be straight forward transferring my PAYG sim which i currently use (EE) At my wits end - cannot log into microsoft account, store, emails ect keeps coming up with data issues. Can brows through wifi thats about it. Looking at solution after solution without success changing APN etc ANY ONE help please Missing My Phone access 3rd time full reset without success

Re: From old Nokia 1520 to a new 1520 DATA issues now

James_B — Sun, 18 Jul 2021 14:57:17 GMT

Hi @SSmith60,

Welcome to the EE Community. 🙂

Are you unable to log into your Microsoft account during the initial setup of your phone? If not, which error message do you see?

James

Re: From old Nokia 1520 to a new 1520 DATA issues now

SSmith60 — Mon, 19 Jul 2021 13:53:22 GMT

Hi James - get onto wifi ok every other action Microsoft, store, email comes up unable to connect

Re: From old Nokia 1520 to a new 1520 DATA issues now

Christopher_G — Mon, 19 Jul 2021 14:45:02 GMT

Hi @SSmith69

Are you able to make phone calls and send text messages OK? Does your phone show a good EE signal when WiFi is switched off?

Chris

Re: From old Nokia 1520 to a new 1520 DATA issues now

SSmith60 — Mon, 19 Jul 2021 15:28:09 GMT

Yes good signal everything fine, calls, texts and can browse internet thro wifi. Everything else, microsoft account, email add account and store cannot connect

Re: From old Nokia 1520 to a new 1520 DATA issues now

EssexBoyEE — Mon, 19 Jul 2021 15:39:01 GMT

Try changing the last field in the APN Settings from IPV4/6 to IPV4 Only

Note- you may have to set up another Profile and copy across all the Fields to the new Profile the set and save that as your default APN, call the New Profile Name EEipv4only or something like that.

Save and restart phone, check its stil set to the new profile after restart

Re: From old Nokia 1520 to a new 1520 DATA issues now

SSmith60 — Mon, 19 Jul 2021 16:06:06 GMT

Thankss but Did not work - loosing faith now

Re: From old Nokia 1520 to a new 1520 DATA issues now

EssexBoyEE — Mon, 19 Jul 2021 16:46:20 GMT

Switch the Phones Data to 3g Only or below and test again