topic Re: Data not given ,that I signed up for in Archived Posts

Data not given ,that I signed up for

Marshyman13 — Sat, 17 Jul 2021 20:56:29 GMT

Signed up today for 100gb essentials plan and only 40 GB essentials plan is showing on the app

Chris_B — Sat, 17 Jul 2021 21:30:42 GMT

@Marshyman13 Do you have anything showing in Add ons on your account?

Marshyman13 — Sat, 17 Jul 2021 21:37:12 GMT

Hi ,no nothing the only add ons are 100% usage and something to do with London underground.Account says 40gb essentials plan

James_B — Sun, 18 Jul 2021 07:51:28 GMT

Please get in touch with Customer Care so a member of the team can make sure the correct plan has been added to your account.

They'll be happy to help. 🙂

James

Marshyman13 — Sun, 18 Jul 2021 11:52:51 GMT

Thanks ,spoke to customer services over live chat and was sorted in 20 mins .

I would recommend if anyone upgraded over text or chat to keep screens shots of offers ,as they needed them as proof .

James_B — Sun, 18 Jul 2021 12:10:37 GMT

Glad you got it sorted @Marshyman13

Thanks for the update. 🙂

James