topic Re: No internet connection on mobile in Archived Posts

No internet connection on mobile

MikeB2169 — Wed, 14 Jul 2021 18:41:17 GMT

Why do I keep getting a no internet connection message on my mobile even if I have enough bars visible for connection?

Re: No internet connection on mobile

Chris_B — Wed, 14 Jul 2021 18:49:41 GMT

@MikeB2169 Because mobile data can be turned off and or any apps that need to use mobile data haven’t been allowed to use mobile data. You enable these from within the data/app settings of your device.

Re: No internet connection on mobile

Leanne_T — Thu, 15 Jul 2021 06:56:20 GMT

Morning @MikeB2169

Thanks for coming to the community.

Do you have data turned on within your phone settings?

Can you make calls and send texts?

Thanks 🙂

Leanne.

Re: No internet connection on mobile

MikeB2169 — Thu, 15 Jul 2021 13:26:33 GMT

Yes and yes.

Re: No internet connection on mobile

Leanne_T — Thu, 15 Jul 2021 13:30:13 GMT

Thanks @MikeB2169

Do you see this message every time you try and use the internet?

Does this happen in more than one area?

Leanne 🙂

Re: No internet connection on mobile

MikeB2169 — Thu, 15 Jul 2021 13:39:33 GMT

No and yes.

Re: No internet connection on mobile

Leanne_T — Thu, 15 Jul 2021 13:52:02 GMT

Thanks @MikeB2169

What phone are you using?

If you restart the phone, can you connect to the internet?

Thanks.

Leanne.

Re: No internet connection on mobile

MikeB2169 — Thu, 15 Jul 2021 13:56:33 GMT

It's a Redmi 7a dual SIM. Yes it will connect after switching off and on, but loses it again later. Can't get internet at the moment and am using WiFi for this, although I could get connection 10 minutes ago!

Re: No internet connection on mobile

Leanne_T — Thu, 15 Jul 2021 14:19:19 GMT

Thanks @MikeB2169

Do we have any problems showing for the area on the Coverage and Network Status Checker?

Are you able to try the SIM card in another phone to see if the same happens?

Thanks, 🙂

Leanne.

Re: No internet connection on mobile

MikeB2169 — Thu, 15 Jul 2021 14:24:33 GMT

Thanks really appreciate your help. No haven't got another phone I can use. Have just tried adjusting data permissions in the apps settings and it has now reconnected so hopefully that may have done it. Will keep checking it and come back if the problem continues. Thanks again.

Re: No internet connection on mobile

Leanne_T — Thu, 15 Jul 2021 14:28:53 GMT

No problem @MikeB2169

Please do let me know if you need any further help 🙂

All the best.

Leanne.